Cancel Wipe

Cancel Wipe attempts to cancel a wipe command for one or more devices. The ability to cancel a device wipe action helps you avoid mistakes that can be difficult and costly to fix.

A device wipe action does not take effect until the device checks in with MobileIron Core. Using Cancel Wipe, you may be able to stop the wipe action.

Cancel Wipe is supported for Android devices with status: Wipe pending.

A successful Cancel Wipe action sets the device state to Active.

For Android devices, the device status must be Active or Wipe pending to use Cancel Wipe.

To cancel a device wipe action for Android devices:

1. In the Admin Portal, go to Device & Users > Devices.

2. Check the status of the devices for which you need to cancel the device wipe.

   NOTE:

   For Android devices with status Wiped, you cannot cancel the device wipe action.

3. For Android devices with status Wiped, you cannot cancel the device wipe action.
4. Select devices with status Wipe pending that you do not want to wipe.

5. Click Actions > Cancel Wipe.

   

   If the Cancel Wipe action is successful, the device state is set to Active, and the device can check in to MobileIron Core and receive updates.

If one or more of the selected devices changed from Wipe Pending to Wiped after you checked device status, a message displays indicating that these devices were wiped.