Before enabling device registration in the User Portal

On iOS devices, registering with MobileIron Core at http://<Core_Server_FQDN>/go does not automatically install Mobile@Work on the device. You can prompt device users to install Mobile@Work after they complete registration at http://<Core_Server_FQDN>/go.

To prompt device users to install Mobile@Work, do the following:

  1. In the Admin Portal, go to Apps > App Catalog.

  2. Click Quick Import > iOS to manually import Mobile@Work from the Apple App Store.:

    The App Store Search window opens.

  3. In Application Name, enter Mobile@Work and click Search.
  4. Next to MobileIron Mobile@Work Client, click Import > OK.
  5. Close the App Store Search window.
  6. Click on MobileIron Mobile@Work Client in the list of apps.
  7. Click Edit.
  8. Under Managed App Settings, select Select installation request or send convert unmanaged to managed app request (iOS 9 and later) on device registration or sign-in.
  9. Click Save.
  10. Click Back to list in the upper left corner.
  11. Select MobileIron Mobile@Work Client in the list of apps and click Actions > Apply To Labels.
  12. Select the appropriate labels and click Apply.

For detailed instructions, see “Manually importing iOS apps from the Apple App Store” in the MobileIron Apps@Work Guide.

Note that in this scenario, device users do not have to reenter their credentials when they install and launch Mobile@Work. However, for extra security, you can:

  • limit this silent registration with Mobile@Work to one time only. In the Admin Portal, go to Settings > System Settings > Users & Devices > Device Registration and select Allow silent in-app registration only once (iOS only).
  • add a silent registration grace period in Settings > System Settings > Users & Devices > Device Registration and set the Silent in-app registration time limit (minutes) (iOS only) field.