Reset device PIN

If a user forgets the device PIN for a Windows Phone 8.1 managed by MobileIron, or if you locked the device, you can reset the device PIN from the Admin Portal.

To reset the device PIN:

1. In the Admin Portal, go to Device & Users > Devices.
2. Select the Windows Phone device.
3. Click on Actions > Windows Phone Only > Reset PIN.

4. In the Reset PIN pop-up, click Reset PIN.

   A new PIN is displayed.

   The device user can unlock the device using the new PIN.

Note the following about the Reset action:

• The new PIN is generated by the device and communicated to MobileIron Core.
• Since the new PIN may contain complex characters, we recommend that the user reset the PIN.