Cancel Wipe

Cancel Wipe attempts to cancel or reverse a wipe command for one or more devices. The ability to cancel a device wipe action helps you avoid mistakes that can be difficult and costly to fix.

A device wipe action does not take effect until the device checks in with MobileIron Core. Using Cancel Wipe, you may be able to stop or reverse the wipe action.

Cancel Wipe is supported for iOS devices with the status of Wipe pending, Wiped.

A successful Cancel Wipe action sets the device state to Active.

NOTE:

This feature is only supported on macOS devices with FileVault 2 enabled.

Procedure

1. In the Admin Portal, go to Device & Users > Devices.
2. Check the status of the devices for which you need to cancel the device wipe.
3. Select the devices you do not want to wipe that have status Wipe pending or Wiped.

4. Click Actions > Cancel Wipe.

   

   The Cancel Wipe action sets the device state to Active.

5. If an iOS device is wiped before the Cancel Wipe action can stop it, you can restore the device contents from the most recent device backup.

   If the device backup includes the MDM profile, the device is able to check in with MobileIron Core and receive updates

   NOTE:

   If you attempt to restore an iOS device without using Cancel Wipe, the device will be wiped again when it checks in with MobileIron Core.

If one or more of the selected devices changed from Wipe Pending to Wiped after you checked device status, a message displays indicating that these devices were wiped.