Force Device Check-In

You can use the Force Device Check-in feature to force the device to connect to the MobileIron Core. You might use this feature if Mobile@Work has not connected for some time, or you want to override a long sync interval to download updates.

You can use this feature to troubleshoot MobileIron operations.

NOTE:

The Force Device Check-in feature on the Admin Portal does not sync the policies and settings related to AppConnect. The app check-in interval on the AppConnect global policy controls updates to those policies and settings. See the MobileIron Core AppConnect and AppTunnel Guide for MobileIron Core. However, in the Mobile@Work for iOS app on the device, the Check for Updates option does sync the policies and settings related to AppConnect.

This feature is supported on macOS devices.

Procedure 

1. Go to Device & Users > Devices.
2. Select the check box for the device.
3. Click Actions > Force Device Check-in.

4. The Force Device Check-In dialog appears.

   In the dialog, confirm the user and device information and enter a note.

5. Click Force Device Check-in.