Managing Duplicate Devices

This section is applicable to iOS andWindows 8 devices.

Before Core version 10.6, duplicate devices with an "active" state were retired. From Core version 10.6 through the latest version as supported by MobileIron, administrators can set duplicate active devices to the “Unknown” status by selecting Enable managing duplicate devices.

Removal of device records from the Core database applies to the following retired device types:

Active Devices with no device details (iOS andWindows 8 devices)
Devices with no subject holder (iOS andWindows 8 devices)
Devices with the below statuses (iOS Only)
- Enrollment Verified
- Enrolling
- Enrolled

Core also supports Daily, Weekly and Monthly options for scheduling this feature.

Procedure

In the Admin portal, go to Settings > System Settings.
Expand Users & Devices and then click Manage Duplicate Devices.

The Manage Duplicate Devices page displays.

Select Enable managing duplicate devices.

The page expands to display more options.

NOTE:

To disable this feature, simply de-select this field.

Make your settings using the guidelines below.
Click Save.

Table 1. Managing Duplicate Devices settings

Item

Description

Scan Schedule Frequency

Select the appropriate radio button and make the setting:

•

Daily - Select the time of the scan of the duplicate device. This is the time on the Core server.

•

Weekly - Select the day and time of the of the duplicate device. This is the time on the Core server.

•

Monthly - Select the time of the scan of the duplicate device to occur on the first day of the month. This is the time on the Core server.

Device Action

Select one option:

•

Retire the old device - (default)

•

Mark the old device as "Unknown"