Wipe

When wiping a device, MobileIron Core informs the user of this action via email.

WARNING:

Wiping a device returns it to factory defaults, which can result in loss of data.

Required Role: The Device Management: Wipe device role is required to use this feature.

Procedure 

1. Go to Device & Users > Devices.
2. Select the check box for the device to be wiped.
3. Click Actions > Wipe.
4. Optionally, select either or both of the following options: 
   • Preserve data plan (iOS 11 and later devices only). Select this option to retain the data plan on devices running iOS 11, if one exists.
   • Skip Proximity Setup (iOS 11.3 and later devices only). Select this option to skip the proximity setup pane in the iOS Setup Assistant.
5. Click Wipe.

NOTE:

If the Apps@Work app on the selected device is currently connected, then this action will be applied immediately. However, if the Apps@Work app is not currently connected, then MobileIron Core will attempt to complete the operation by means of the SMTP configuration.