Support and Compatibility for MobileIron Core 11.1.0.0

This section includes the components MobileIron supports with this release of MobileIron Core.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Definitions for supported and compatible

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For details on the MobileIron end of sale and support policy, go to https://community.mobileiron.com/docs/DOC-1089.

MobileIron Core support and compatibility

This version of MobileIron Core is supported and compatible with the following product versions:

SAML / Identity Provider

Table 2. SAML / Identity Provider supported and compatible products and components

Product / Component

Supported

Compatible
SAML /
Identity Provider
  • OpenSAML 3.3.0
  • ADFS 3.0
  • Okta - Developer Account 3.6.0
  • Ping Identity – Trial version 1.3.0
  • OneLogin – Developer Account
  • Shibboleth

LDAP

Table 3. LDAP supported and compatible products and components

Product / Component

Supported

Compatible

LDAP

Windows Active Directory

  • Server OS: Windows Server 2003, Version: 5.2
  • Server OS: Windows Server 2008,
    Version: 6.1
  • Server OS: Windows Server 2012R2,
    Version: 6.3

IBM Domino Server

  • Server OS: Windows Server 2008,
    Version: 8.5.2

Not applicable

Hardware appliances

Table 4. Hardware appliances supported and compatible products and components

Product / Component

Supported

Compatible

Hardware appliances
  • M2200 (Core and Enterprise Connector)
  • M2250 (Core)
  • M2600 (Core)

Not applicable

Atlas

Table 5. Atlas supported and compatible products and components

 

Supported

Compatible
Atlas

End of life. See https://community.mobileiron.com/docs/DOC‑1666

Not applicable

Reporting database

Table 6. Reporting database supported and compatible products and components

Product / Component

Supported

Compatible
Reporting Database

2.0.0.2

1.8.0.0, 1.8.0.2, 1.9.0.0, 1.9.1.0, 2.0.0.0, 2.0.0.1

Monitor

Table 7. Monitor supported and compatible products and components

Product / Component

Supported

Compatible

Monitor

2.0.0.2

1.1.0, 1.1.1, 1.2.0, 1.2.1, 2.0.0, 2.0.0.1

Sentry

Table 8. Sentry supported and compatible products and components

Product / Component

Supported

Compatible

Standalone Sentry

9.12.0

9.8.1, 9.9.0

Integrated Sentry

6.4.0

6.2.0–6.3.0

Access

Table 9. Access supported and compatible products and components

Product / Component

Supported

Compatible

MobileIron Access

R45

Not applicable, because only the latest version is available to all customers.

Android

Table 10. Android supported and compatible products and components

Product / Component

Supported

Compatible

Android

8.0, 8.1, 9.0, 10.0, 11.0

5.0–7.1

Mobile@Work

11.0.0.0, 11.1.0.0

9.3.0.0–10.8.0.0

Tunnel (Android native, Android Enterprise, and Samsung Knox Workspace)

4.5.0, 4.6.0

4.3.0, 4.3.2, 4.4.0

Secure Apps Manager

9.1.0.0

8.3.0.0–9.0.0.0

Email+ (Android AppConnect and Android Enterprise)

2.19.0.0

3.9.0

2.2.0.0–2.18.3.0

3.0.0–3.8.0

Docs@Work (Android AppConnect and Android Enterprise)

2.13.0

2.0.0–2.12.0

Web@Work (Android AppConnect)

2.5.1

2.1.0–2.4.2

Insight

End of support. See https://community.mobileiron.com/docs/DOC-9343

Not applicable

iOS

Table 11. iOS supported and compatible products and components

Product / Component

Supported

Compatible

iOS

12.0.0–14.0.0

11.0.0

Mobile@Work

12.11.1, 12.11.10*

* Mobile@Work 12.11.10 for iOS is targeted to release on March 3, 2021.

12.0.0–12.4.0

Tunnel

4.1.0

2.4.1–4.0.0

Email+

3.16.0

2.6.0–3.15.1

Docs@Work

2.16.0

2.2.0–2.15.1

Web@Work

2.12.0

2.0.0–2.11.1

Apps@Work Container app

Not supported
  • 1.1.2–1.2.0 when using Mobile@Work 8.6.0, 9.0.1, or 9.1.0
  • 1.3.0 when using Mobile@Work 9.5.0

Help@Work
NOTE: Help@Work does not work on iOS 10 through the latest release as supported by MobileIron. Use TeamViewer App instead for Help@Work support.

2.0.2–2.1.1

Insight

End of support

See https://community.mobileiron.com/docs/DOC-9343.

Not applicable

macOS

Table 12. macOS supported and compatible products and components

Product / Component

Supported

Compatible

macOS/OS X

11.0

10.1–10.15

Tunnel

4.1.0

3.0.0, 4.0.0

tvOS

Table 13. tvOS supported and compatible products and components

Product / Component

Supported

Compatible

tvOS

13.4, 14.0

12.4–13.4

Windows

Table 14. Windows supported and compatible products and components

Product / Component

Supported

Compatible

Windows

Windows 10 Pro, Windows 10 Enterprise (version 20H2)

  • Windows 10 Pro, Windows 10 Enterprise (versions 1703, 1709, 1809, 1903, 1909, 2004)

  • Windows HoloLens (versions 1701, 1803)

Note The Following:  

  • With 1803, Apps@Work cannot be pushed to the device because of a known Microsoft issue.
  • MobileIron recommends that customers stay on the 09 branches of Windows 10 to ensure a longer support lifecycle. The 09 versions of the OS have a 30-month support lifecycle from Microsoft, while the 03 versions only have an 18-month support lifecycle. For more information, see https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.

Apps@Work

9.6.0.256

Not applicable (all listed versions are tested and supported)

Tunnel

1.2.3

1.2.0, 1.2.2

Supported browsers and browser resolutions

The current version of MobileIron Core has the following browser support:

Table 15. Supported browsers and browser resolutions

Browser

Supported

Compatible

Internet Explorer

11

9*, 10*

Chrome

88

85, 86, 87

Firefox

85

82, 83, 84

Safari

Not supported

10.1*

Edge

Not supported

Not compatible

Chrome - iPad

Not supported

Not compatible

Safari - iPad

Not supported

Not compatible

* This configuration is not covered under the MobileIron product warranty.

Supported browser resolutions

Table 16. Supported browser resolutions

Browser resolution

Supported

Compatible

800x600

No

No

1024x768

No

Yes*

1280x1024

Yes

Yes

1366x768

Yes

Yes

1440x900

Yes

Yes

Higher resolutions

No

Yes

* This configuration is not covered under the MobileIron product warranty.