Support and compatibility

This section includes the components that are supported, or are compatible, with this release of the product.

•Supported components

•Supported device platforms

•Supported ActiveSync servers

•32-bit and 64-bit processor support

•Language support

•Port Requirements

This information is current at the time of this release. For Ivanti product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Table 1.  Definitions for support and compatible

Term	Definition
Supported product versions	The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.
Compatible product versions	The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

Supported components

 

Table 2.  Supported components

Component	Supported	Compatible	Required
Core OR Cloud	11.2.0.0	10.3.0.0 - 11.1.0.0	Yes (either Core or Cloud)
	R78	Not applicable. Only the latest version is available to all customers in Cloud
Standalone Sentry	9.13.0	9.6.0 - 9.12.0 Integrated Sentry 6.2.0	Yes

The following table provides the app versions supported with Email+ for Android.

 

 

Table 3.  Supported app versions

Android apps	Supported	Compatible	Required
Mobile@Work (Core) OR Go Client (Cloud)	11.3.0.0	6.0.0.0 - 11.2.0.0	Yes (either Mobile@Work or Go Client)
	Android Enterprise: 78 Android AppConnect: 78	Android Enterprise: 39 - 77 Android AppConnect: 77 Versions 77 supports Secure Apps Manager 9.2.0.0, which is compatible with Email+ 4.0.0.
Secure Apps Manager (SAM) For Android AppConnect only.	9.2.0.0	Not applicable Apps wrapped with version 9.2 will not work with prior versions of Secure Apps Manager.	Yes
PIV-D	1.5	Not Applicable Only version 1.5 supports Secure Apps Manager 9.0.0.0.

Supported device platforms

 

Table 4.  Supported device platform versions

Device OS	Supported Versions	Compatible Versions
Android R	11.0	Not Applicable (All listed versions are tested and supported)
Android Q	10.0	Not Applicable (All listed versions are tested and supported)
Android P	9.0	Not Applicable (All listed versions are tested and supported)
Android O	8.0, 8.1	Not Applicable (All listed versions are tested and supported)
Android N	7.0, 7.1, 7.1.1, 7.1.2	Not Applicable (All listed versions are tested and supported)

32-bit and 64-bit processor support

Devices with 32-bit ARM processors or 64-bit ARM processors are supported. For example, Nexus 9 devices, which are 64-bit devices, are supported.

Language support

The Email+ user interface is available in the following languages and locales:

• Arabic

• Chinese (Simplified)

• Chinese (Traditional)

• Czech (Czech Republic)

• Dutch (Netherlands)

• English

• French (France)

• German (Germany)

• Hebrew

• Italian (Italy)

• Japanese

• Korean

• Polish

• Portuguese (Brazil)

• Romanian

• Russian (Russia)

• Slovak

• Spanish (Latin America)

• Swedish

• Turkish

Email+ performance metrics

The following table provides the Maximum mailbox size to retain a two-second response time for Email+ for Android.

Table 6.  Maximum mailbox size to retain a two-second response time

Device Type	Number of Emails	Number of Folders	Number of Contacts	Number of Calendar Events	Number of Tasks	Number of Notes
Samsung S8 Android 7	3,000	6,000	4,000	840	4,500	5000
Samsung A5 Android 8	3,000	6,000	4,000	840	4,500	5000
Samsung S10 A10	3,000	6,000	4,000	840	4,500	5000

 

Port Requirements

See the On-Premise Installation Guide for Core and Enterprise Connector for information on required ports and firewall rules associated with license activation, Standalone Sentry, and different content servers.