Service Diagnosis
You can use the Service Diagnosis page under Troubleshooting to check the health of the following services:
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EMM (MobileIron Core or Mobileiron Cloud) |
Figure 1. Service diagnosis
Click Verify All to recheck the listed services, or click Verify next to a specific service to verify just that service.
Clicking Verify next to the EMM (MobileIron Core or MobileIron Cloud) entry causes Standalone Sentry to make another attempt to contact the MobileIron EMM server. The resulting Message field of the EMM entry indicates whether the server is reachable.
Some reasons that the EMM may not be reachable include:
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Actions taken by MobileIron Technical Support for troubleshooting. |
ActiveSync server status
You can check the ActiveSync server status by doing one of the following:
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In the Admin Portal, go to Settings > Service Diagnostic. |
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In the Standalone Sentry System Manager, go to Troubleshooting > Service Diagnosis. |
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The Standalone Sentry does not support the Core version. In this case, although Core is reachable, it is not compatible with the Standalone Sentry. |
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The Standalone Sentry is not configured on any Core. |