Support and compatibility for Standalone Sentry

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The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

This section contains the following information:

Support policy

MobileIron defines supported and compatible as follows:

table 1. Supported and compatible definitions

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

See the MobileIron End of Sale and Support Policy.

Supported MobileIron platforms for Standalone Sentry

The following table provides the supported MobileIron UEM and MobileIron Access versions for Standalone Sentry for this release. See also the MobileIron Cloud or MobileIron Core Release Notes for the supported Standalone Sentry version.

table 2. Supported MobileIron UEM and Access versions

Product

Supported

Compatible

MobileIron Core

10.8.0.0

10.5.2.1, 10.6.0.1, 10.7.0.0

MobileIron Cloud

R72 through the most recently released version as supported by MobileIron

Not applicable

Only the latest version is available to all customers.

MobileIron Access

R41 through the most recently released version as supported by MobileIron

Not applicable

Only the latest version is available to all customers.

Supported ActiveSync servers for Standalone Sentry

The following table provides the supported ActiveSync server versions for Standalone Sentry for this release.

table 3. ActiveSync server support for Standalone Sentry

ActiveSync Server

Supported Versions

Compatible Versions

Microsoft Exchange Server

2019 CU1

2019 CU2

2019 CU3

2019 CU4

2019 CU5

2019 CU6

 

2016 CU12

2016 CU13

2016 CU14

2016 CU17

 

2013 CU23

 

2010 SP3 RU24

2010 SP3 RU26

2010 SP3 RU29

2010 SP3 RU30

2016 CU8

2016 CU9

2016 CU10

2016 CU11

 

2013 CU19

2013 CU20

2013 CU21

 

2010

2010 SP1

2010 SP2

2010 SP3 RU21

Microsoft Office 365

Current version of Office 365

Not Applicable

(All listed versions are tested and supported)

IBM Lotus Notes Traveler

10.0.1.1

10.0.0.0

 

9.0

9.0 (9.00.12342)

9.0.1

9.0.0.1

9.0.1.3

9.0.1.7

9.0.1.8

9.0.1.10

9.0.1.14

9.0.1.15

9.0.1.17

9.0.1.18

9.0.1.20

9.0.1.21

 

8.5.3 UP 1

8.5.3 UP 2

8.5.3

 

8.5.2.1

8.5.2 UP 2

8.5.2

Gmail

Current cloud version of Gmail

Not applicable since only the latest version is available to customers

GroupWise

18.1

GroupWise Mobility Service (GMS) 2.1.0

14.0.2, 14.2.2

 

GroupWise Mobility Service 18

Note The Following:  

  • To use IBM Lotus Domino with Standalone Sentry, install IBM Lotus Notes Traveler software on the Lotus Domino server. Lotus Traveler provides ActiveSync services for Lotus Domino.
  • When you use Standalone Sentry with Gmail, end-users may attempt to configure their email clients to bypass Standalone Sentry by manually configuring an ActiveSync server of m.google.com. Google provides capabilities to set up IP access lists for ActiveSync traffic, which can be used to circumvent this.
  • ActiveSync management (Wipe, Assign Policy, and Revert Policy in the ActiveSync page) is not supported with Gmail.
  • If you are using Lotus Notes Traveler with Standalone Sentry, only the IBM Android client is recommended on Android devices.
  • After upgrading Exchange 2010 from SP2 to SP3, Integrated Sentry stops syncing.
    Workaround: See http://support.microsoft.com/kb/2859999/en-us. The article on the Microsoft support site explains the problem and discusses a workaround.
  • Microsoft only supports Standalone Sentry with dedicated Office 365 instances. Microsoft does not recommend Standalone Sentry with regular multi-tenant instances of Office 365. However, MobileIron supports the deployment of Standalone Sentry with dedicated or multi-tenant instances of Office 365, and strongly recommends deploying Standalone Sentry if you are supporting more than 5000 devices with Office 365.
  • ActiveSync policies and adding multiple ActiveSync accounts are not supported with GroupWise.

Supported browsers for Standalone Sentry

The following table provides the supported browser versions for the Standalone Sentry system manager for this release.

table 4. browser support for the Standalone Sentry web portal (System Manager)

Browser

Supported

Compatible

Internet Explorer

11

9, 10

Chrome

84

74, 78

Firefox

79

67, 70

Safari

13.1

12.1.2

Supported protocols for Standalone Sentry

Standalone Sentry supports only HTTP 1.1 to communicate with devices and backend resources.

Exchange ActiveSync, also known as ActiveSync, is the protocol that the ActiveSync server uses to communicate over HTTP or HTTPS with devices. Standalone Sentry supports up to ActiveSync protocol version 16.1 for its communication with the ActiveSync server and with ActiveSync devices.

Note The Following:  

  • For devices that are already registered, you have to push the Exchange profile to the device to force the device to use the new protocol version. If the protocol version is limited to 14.0 or 14.1, devices will use the selected version to communicate with the ActiveSync server. Alternately, device users can go to iOS device Settings > Mail > Accounts, select the enterprise mail account, and toggle to disable and re-enable the mail account.
  • EAS 16.0, 16.1 are only supported on the following:
    • iOS native client on iOS 10 through the latest version as supported by MobileIron.
    • Windows 10 devices through the latest version as supported by MobileIron.

  • Exchange ActiveSync (EAS) version 16.1, provides a policy to 'Exchange Account Remote Wipe.' For the policy to be applied to the device, the Default ActiveSync Policy behavior for Standalone Sentry in MobileIron Core must be set to Apply AS Server Policy. For registered devices, the default on MobileIron Core is set to Remove AS Server policy. If the Default ActiveSync Policy behavior is set to Remove AS Server policy, the policy from the EAS server is not applied. This causes the device and the EAS server to be out of sync. The status on the device remains as 'Access Granted.' However, the status for the device on the server is 'Account Only Remote Wipe.'

    NOTE: If the Default ActiveSync Policy behavior is set as Apply AS Server Policy, the EAS server's policy is applied rather than the policies configured in MobileIron Core.
  • Integrated Sentry does not use the ActiveSync protocol to communicate with the Microsoft Exchange Server. Also, the Microsoft Exchange Server, not the Integrated Sentry, communicates with the ActiveSync devices. Therefore, ActiveSync protocol version support is not applicable to Integrated Sentry.
  • Exchange 2010 SP2 reports the MS-Server-ActiveSync version as 14.2. This refers to the Exchange 2010 server version and not the ActiveSync protocol version.

Supported content repositories for Standalone Sentry

The following table provides the supported content repositories for Standalone Sentry for this release.

table 5. Supported content repositories

Content Repository

Supported

Compatible

SharePoint
• Microsoft SharePoint 2007
• Microsoft SharePoint 2010
• Microsoft SharePoint 2013
• Microsoft SharePoint Office 365
• OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

NOTE: Users on SharePoint must have at least Contribute permissions.

Not applicable since all versions are supported.

Network Drive
• CIFS Windows 2012 R2
• CIFS Windows 2008 R2 SP1
• CIFS Samba CentOS 6.2
• NetApp 8.3 RC2
• WebDAV
• Apache-based WebDAV content repositories
• IIS-based WebDAV content repositories
• SMB 2.0, 2.1 only
• DFS

Not applicable since all versions are supported.

Supported Microsoft Azure Resource Manager CLI version

Azure CLI 2.0.