Known Issues

The following table lists the known issues in respective releases:

Problem Report Number

Release Note

Release 22.7R2.8

1570700

Symptom: Not able to launch jsam

Condition: When the platform used is ubuntu24 version

Workaround: None

1534672

Symptom: HTML5 external storage will not work.

Condition: When admin configures domain joined machines.

Workaround: Admin can use non domain joined machines as external storage.

1562404

Symptom: Citrix Default ICA & custom ICA will not work.

Condition: When Citrix workspace client 2409 is used in client machine.

Workaround: Use Citrix workspace client 2405.

1551511

Symptom: Kernel panic is observed with RIP: __xfrm_state_delete

Condition: During Tunnel deletion

Workaround: None

1563977

Symptom: Kernel panic is observed with RIP: ip_forward_finish

Condition: During IP packet routing

Workaround: None

Release 22.7R2.6

1343190

Symptom: Not able to add file share path as user bookmark.

Condition: When file share path contains special characters.

Workaround: Access via root share path.

1490114

Symptom: Unable to go back to previous folder.

Condition: When folder name contains special characters like #.

Workaround: Create the folder without special characters.

1518444

Symptom: VDI bookmark is not shown in the End user page and works fine in Admin UI page.

Condition: When the Admin imports 9.x XML/user configuration on ICS 22.7R2.6.

Workaround: Select the Role and click Save Changes in the UI options page.

1521559

Symptom : Joining node is showing enabled and unreachable when node joins in AP cluster.

Condition : When a Node joins a new cluster and switches to AP mode, it receives the cluster VIP.

Workaround: Join node in AA cluster mode and then convert into AP cluster mode or reboot the setup.

Release 22.7R2.3

1383188

Symptom: AD domain join is failing for Windows Server 2025

Condition: AD domain join is failing for Windows Server 2025 with default windows server config.

Workaround: None

1435999

Symptom: Cluster Upgrade: Device gets stuck in "started all services" when upgrading to 22.7R2.3 image

Conditions: Under rare scenarios, when the vApp options got disabled for the VM on ESXi, and the backup vaIVEConfig is not in sync with the current config.

Workaround: None. Need to do rollback and do RDC, and then remove the backup vaIVEconfig file.

1428554

Symptom: When a full config export is triggered, xml download progress is not seen.

Condition: When full config export is triggered the progress bar of the xml download is not seen some times

Workaround: XML download happens in the background, the progress bar is not visible

1442736

Symptom: Folder view is missing in 22.X

Conditions: For Citrix listed applications.

Workaround: Currently we support block/list view.

Release 22.7R2.1

1397724

Symptom: ICS upgrade from 22.7R2.1 or later fails through REST API.

Conditions: Occurs during upgrades from 22.7R2.1 to newer versions.

Workaround: None. Use Admin UI for upgrades instead.

1387167

Symptom: Citrix Storefront web bookmark over HTML5 is not working with 2203/2402 LTSR version.

Condition: When ICS client access is selected with HTML5.

Workaround: User can use ICS client access as CTS/WSAM.

1371885

Symptoms: Importing mTLS Client Certificates and Keys/bin/tar: tlscerts/cert.pem: Not found in archive message seen on ICS console after upgrade to 22.7R2.1

Condition: On an upgrade to 22.7R2.1

Workaround: None. Functionality is not affected. These message can be ignored.

1369802

Symptom: Under rare conditions, CPU utilization goes to an average of 30 percent

Condition: When Adaptive Auth is enabled on the ICS cluster.

Work around:

Disable UEBA from System > Configuration > Behavioural Analytics.

Wait for 15 mins

Re-enable UEBA.

1380280

Symptom: Invalid Domain name error seen when AD domain name is having "0"

Condition: Domain name containing 0 fails to save with error "Invalid Domain name".

Workaround: Upgrade of ICS from older release will work but need to Reset join. New AD configuration should be without 0 in domain name.

1383587

Symptom: AD domain join takes 15 mins to join.

Condition: Upgrade to 22.7r2 or later.

Workaround: Save changes of AD config does a AD domain join

1367931

Symptom : GCP - Adding management port details of other in cluster is returning with invalid IPv6 gateway error message.

Condition : When adding the details of management port for another node in cluster environment.

Workaround: Create cluster with two interfaces (device deployed with internal and external port only).

Release 22.7R2

PCS-45286

Symptom: VDI desktop client launch fails.

Condition: When user uses latest VDI horizon client 2309.

Workaround: User must use VDI horizon client 2103.

PCS-47033

Symptom: iveConcurrentUsers count is 0 in SNMP Traps.

Conditions: When max users are signed in to ICS and tries to send iveMaxConcurrentUsersSignedIn SNMP trap. This SNMP trap has the iveConcurrentUsers set to 0.

Workaround: None.

PCS-47017

Symptom: HTML5 RDP login via smart card will not work.

Conditions: When Windows client machine is configured with windows Hello PIN and Gemalto smart card is used to login via RDP

Workaround: Disable Windows Hello will work

PCS-47022

Symptom : "Total Maximum Bandwidth" configuration is taking more value than interface limit in hyper-v platform

Condition: In Hyper-V platform when configuring "Total Maximum Bandwidth" in Network overview page

Work Around: Admin can configure the "Total Maximum Bandwidth" lesser than interface speed limit.

PCS-46998

Symptom: Kernel stack trace is seen on ICS console.

Conditions: Under rare conditions, Kernel stack trace is seen on ICS console.

Workaround: None. ICS has to be power cycled.