About the Documentation

Documentation and Release Notes

To obtain the most current version of all the Ivanti Connect Secure technical documentation, see the product documentation page on the Ivanti Connect Secure website at https://www.ivanti.com/support/product-documentation.

If the information in the latest release notes differs from the information in the documentation, follow the product Release Notes.

Organization of Topics in this Guide

Overview

  1. Content Intermediation Engine

  2. Pass-Through Proxy

Administration

  1. XML Support

  2. HTML Support

  3. Java and JavaScript Support

  4. VBScript Support

  5. Flash Support

  6. Content Display Support

Requesting Technical Support

Technical product support is available through the Support Center. If you have a support contract, then file a ticket with support center.

Product warranties — For product warranty information, visit https://www.ivanti.com/company/history/pulse-secure.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti has designed an online self-service portal called the Support Center that provides you with the following features:

•Find support center offerings: https://www.ivanti.com/support

•Search for known bugs: https://forums.ivanti.com/s/searchallcontent?language=en_US#t=All

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Find solutions and answer questions using our Knowledge Base: https://forums.ivanti.com/s/searchallcontent?language=en_US#t=All

•Download the latest versions of software and review release notes: https://forums.ivanti.com/s/product-downloads?language=en_US

•Search technical bulletins for relevant hardware and software notifications: https://status.ivanticloud.com/

•Open a case online in the Support Case Management tool: https://success.ivanti.com/Community_RegStep1_Page

Opening a Case with Ivanti Support

You can open a case with Ivanti Support on the Web or by telephone.

•Use the Ivanti Support at https://success.ivanti.com/Community_RegStep1_Page.

•Call 1-801-308-8047 (toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see https://forums.ivanti.com/s/contactsupport?language=en_US