Running Network Connectivity Test

The cluster network connectivity test is a tool that is designed to check UDP and TCP connectivity between the cluster nodes by using small to large packet sizes. Any resultant errors should be reported as part of the Ivanti support case or troubleshooting cluster issues. This test requires one node to be setup as a server and the other as the client. It should be run in both directions (repeated by switching modes for the nodes).

The ports that need to be opened are as follows:

•UDP 4803

•UDP 4804

•TCP 4808

•TCP 4809

•TCP 4900-4910

Perform the following steps:

Step 1: Disable the node that will act as the troubleshooting server (for example: ics176)

1.Directly log in to the node via its internal IP.

2.Go to Clustering > Status.

3.Select the check box for the node that will be the troubleshooting server (ics176) and click Disable. The status will change to Disabled and the color status will be gray.

Step 2: Go to Troubleshooting > Monitoring > Cluster > Network Connectivity, select the Enable cluster network troubleshooting server check box, and click Save Changes:

Step 3: Log in to another node that will act as the troubleshooting client and run the required tests:

1.Log in to the internal port IP of the other node (for example: ics174). Note the status of the cluster, when logged on to ics174.

2.Go to Troubleshooting > Monitoring > Cluster > Network Connectivity (note that the Enable cluster network troubleshooting server check box is grayed out).

3.From the Select Node drop-down menu, select the ics176 node, which was setup as the troubleshooting server earlier.

4.Click Go to run the tests.

5.Click OK to exit the results page and return to the previous screen.

6.Repeat steps 1 to 3 to test the other direction by reversing the mode of the nodes.