About This Guide

Related Documentation and Release Notes

•For a list of related Ivanti Connect Secure documentation, see https://www.ivanti.com/support/product-documentation.

If the information in the latest release notes differs from the information in the documentation, follow the Ivanti Connect Secure Release Notes.

•To obtain the most current version of all Ivanti Secure technical documentation, see the product documentation page at https://www.ivanti.com/support/product-documentation.

Requesting Technical Support

Technical product support is available through the Support Center. If you have a support contract, then file a ticket with support.

•Product warranties—For product warranty information, visit https://www.pulsesecure.net.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti Secure, LLC has designed an online self-service portal called the Customer Support that provides you with the following features:

•Find customer offerings: https://forums.ivanti.com/s/contactsupport

•Search for known bugs: https://forums.ivanti.com/s/contactsupport

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Find solutions and answer questions using our Knowledge Base:  https://forums.ivanti.com/s/searchallcontent

•Download the latest versions of software and review release notes:   https://forums.ivanti.com/s/contactsupport

•Search technical bulletins for relevant hardware and software notifications:   https://forums.ivanti.com/s/contactsupport

•Open a case online in the IMS tool:  https://forums.ivanti.com/s/contactsupport

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:   https://forums.ivanti.com/s/contactsupport

Opening a Case Support

You can open a case on the Web or by telephone.

•Use the IMS tool in the at  https://forums.ivanti.com/s/contactsupport

For international or direct-dial options in countries without toll-free numbers, see  https://forums.ivanti.com/s/contactsupport