About This Guide

Requesting Technical Support

Technical product support is available through the Support Center. If you have a support contract, then file a ticket with Support Center.

•Product warranties—For product warranty information, visit https://forums.ivanti.com/s/contactsupport

Self-Help Online Tools and Resources

For quick and easy problem resolution, designed an online self-service portal called the Customer Support that provides you with the following features:

•Find support center offerings: https://forums.ivanti.com/s/contactsupport

•Search for known bugs: https://forums.ivanti.com/s/contactsupport

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Download the latest versions of software and review release notes: https://forums.ivanti.com/s/contactsupport

•Open a case online in the support Case Management tool: https://forums.ivanti.com/s/contactsupport

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://forums.ivanti.com/s/contactsupport

•Search Ivanti Knowledge Center for technical bulletins and security advisories: https://forums.ivanti.com/s/searchallcontent#t=All

•Ask question and find solutions at the Ivanti community online forum: https://forums.ivanti.com/s/

Open a Case

You can open a case with support on the Web or by telephone.

•Use the Case Management tool in the support center at https://forums.ivanti.com/s/contactsupport

For international or direct-dial options in countries without toll-free numbers, see https://www.pulsesecure.net/support.