Preface
Document conventions
The document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in Ivanti technical documentation.
Text formatting conventions
Text formatting conventions such as boldface, italic, or Courier font may be used in the flow of the text to highlight specific words or phrases.
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Format |
Description |
|
bold text |
Identifies command names |
|
Identifies keywords and operands |
|
|
Identifies the names of user-manipulated GUI elements |
|
|
Identifies text to enter at the GUI |
|
|
italic text |
Identifies emphasis |
|
Identifies variables |
|
|
Identifies document titles |
|
|
|
Identifies command output |
|
Identifies command syntax examples |
Command syntax conventions
Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships.
|
Convention |
Description |
|
bold text |
Identifies command names, keywords, and command options. |
|
italic text |
Identifies a variable. |
|
[ ] |
Syntax components displayed within square brackets are optional. Default responses to system prompts are enclosed in square brackets. |
|
{ x | y | z } |
A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one of the options. |
|
x | y |
A vertical bar separates mutually exclusive elements. |
|
< > |
Non-printing characters, for example, passwords, are enclosed in angle brackets. |
|
... |
Repeat the previous element, for example, member[member...]. |
|
\ |
Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash. |
|
bold text |
Identifies command names, keywords, and command options. |
Notes and Warnings
Note, Attention, and Caution statements might be used in this document.
A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.
An Attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot.
A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data.
Requesting Technical Support
Technical product support is available through the Ivanti Global Support Center. If you have a support contract, file a ticket with the Ivanti Global Support Center.
•Product warranties—For product warranty information, visit https://support.pulsesecure.net/product-service-policies/
Self-Help Online Tools and Resources
For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
•Find CSC offerings: https://support.pulsesecure.net
•Search for known bugs: https://support.pulsesecure.net
•Find product documentation: https://www.ivanti.com/support/product-documentation
•Download the latest versions of software: https://support.pulsesecure.net
•Open a case online in the CSC Case Management tool: https://support.pulsesecure.net
•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:
https://support.pulsesecure.net
For important product notices, technical articles, and to ask advice:
•Search the Knowledge Center for technical bulletins and security advisories:
https://kb.pulsesecure.net
•Ask questions and find solutions at the Pulse Community online forum:
https://community.pulsesecure.net
Opening a Case with Ivanti Global Support Center
You can open a case with Ivanti Global Support Center on the Web or by telephone.
•Use the Case Management tool in the Ivanti Global Support Center at https://support.pulsesecure.net.
•Call 1-844 751 7629 (Toll Free, US).
•For international or direct-dial options in countries without toll-free numbers, see
https://support.pulsesecure.net/support/support-contacts/