End-User Flow on Desktops

Once the administrator completes the above configurations, user can access Zendesk domain through browser from Windows/MAC OS X Desktops. Follow the below steps to enable Secure Single Sign-On browser-based/thick app based access to Zendesk Cloud Service.

1.Launch Ivanti Secure Access Client and establish a VPN session with ICS.

2.Open any web browser on the desktop.

3.Access SSO enabled Zendesk domain.

•If user has an existing VPN session, ‘Re-use existing Pulse Session’ will kick in, ICS will send SAML response to PingOne.

•If user did not establish Ivanti VPN session as mentioned in Step 1, user will be redirected to PingOne which in turn redirects the request to Ivanti Connect Secure user login page or user will be prompted to select user certificate for authentication depending on the ICS configuration. Once authenticated, ICS will send SAML response to PingOne.

4.PingOne forwards the SAML response to Zendesk and user will be granted access to Zendesk Cloud Service.