Troubleshooting

Single Sign-On for a Google user can fail due to configuration issues on Ivanti Connect Secure, Google Service Provider, Ivanti Secure Access Client or Pulse Workspace. To troubleshoot issues with Single Sign-On:

•On Ivanti Connect Secure, under Maintenance > Troubleshooting, enable the event codes – “saml, auth” at level “50” and collect debug logs. Enable Policy Tracing and capture the Policy traces for the specific user.

•Check System > Log/Monitoring > User Access > Log for SAML AuthNRequest and Response for the specific user. Verify if ‘Subject Name’ is proper in the SAML Response.

•On mobile device, open Ivanti Secure Access Client and Send Logs to your administrator.