Troubleshooting

For any issues with Ivanti Connect Secure, submit a request with support team and provide following Ivanti Connect Secure logs:

•Navigate to System > Log/Monitoring. Click 'Save All Logs' and save the logs

•Provide server debug logs with event codes "saml, auth, soap, dsdash, cloudsecure" at level 50

•Provide Policy tracing for the specific user session with proper realm