Debug Logs
The Ivanti Global Support Center might direct you to create a debug log to assist them in helping you debug an issue with the system. The debug log is used only by PSGSC.
To use debug logging:
- Select Maintenance > Troubleshooting > Debug Log to display the configuration page.
- Complete the configuration as described below.
- Click Save Changes. When you save changes with Debug Logging On selected, the system begins generating debug log entries.
- Initiate the action you want to debug, such as a user sign in. You can reset the debug log file to restart debug logging if it takes you too long to initiate the action.
- Click Save Debug Log to save the debug log to a file that you can send to PSGSC. You can clear the log after you have saved it to a file.
- Unselect Debug Logging On and click Save Changes to turn off debug logging.
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Settings |
Guidelines |
|---|---|
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Current Log Size |
Displays the size of the current log file. If it is large, use the controls to save, reset, or clear the log file. |
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Debug Logging On |
Select to turn on debug logging. |
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Debug Log Size |
Specify a maximum debug log file size. The default is 2 MB. The maximum is 250 MB. |
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Debug Log Detail Level |
Specify the debug log detail level. Obtain this from PSGSC. |
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Include logs |
Select this option to include system logs in the debug log file. Recommended. |
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Process Names |
Specify the process name. Obtain this from PSGSC. |
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Event Codes |
Specify the event code. Obtain this from PSGSC. |