About This Guide

Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a support contract, then file a ticket with PSGSC.

•Product warranties—For product warranty information, visit https://www.pulsesecure.net/support.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Pulse Secure, LLC has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

•Find CSC offerings: https://www.pulsesecure.net/support

•Search for known bugs: https://www.pulsesecure.net/support

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Download the latest versions of software and review release notes: https://www.pulsesecure.net/support

•Open a case online in the CSC Case Management tool: https://www.pulsesecure.net/support

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://www.pulsesecure.net/support

•Search Ivanti Pulse Secure Knowledge Center for technical bulletins and security advisories: https://www.pulsesecure.net/support

•Ask question and find solutions at the Ivanti Pulse Secure community online forum: https://www.pulsesecure.net/support

Open a Case

You can open a case with PSGSC on the Web or by telephone.

•Use the Case Management tool in the PSGSC at https://www.pulsesecure.net/support.

•Call 1-844 751 7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see https://www.pulsesecure.net/support.