About This Guide
Related Documentation and Release Notes
•For a list of related Ivanti Policy Secure documentation, see https://www.ivanti.com/support/product-documentation.
If the information in the latest release notes differs from the information in the documentation, follow the Ivanti Policy Secure Release Notes.
•To obtain the most current version of all Ivanti Secure technical documentation, see the product documentation page at https://www.ivanti.com/support/product-documentation.
Requesting Technical Support
Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a support contract, then file a ticket with PSGSC.
•Product warranties—For product warranty information, visit https://forums.ivanti.com/s/all-products.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Ivanti Secure, LLC has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
•Find CSC offerings: https://forums.ivanti.com/s/contactsupport
•Find product documentation: https://www.ivanti.com/support/product-documentation
•Find solutions and answer questions using our Knowledge Base: https://forums.ivanti.com/s/searchallcontent
•Download the latest versions of software and review release notes: https://forums.ivanti.com/s/contactsupport
•Search technical bulletins for relevant hardware and software notifications: https://forums.ivanti.com/s/contactsupport
•Open a case online in the CSC Case Management tool: https://forums.ivanti.com/s/contactsupport
•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://forums.ivanti.com/s/contactsupport
Opening a Case
You can open a case on the Web or by telephone.
•Use the Case Management tool in the PSGSC at https://forums.ivanti.com/s/contactsupport
For international or direct-dial options in countries without toll-free numbers, see https://forums.ivanti.com/s/contactsupport