Requesting Technical Support

Technical product support is available through the Ivanti Global Support Center. If you have a support contract, file a ticket with Ivanti Global Support Center.

• Product warranties—For product warranty information, visit https://forums.ivanti.com/

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings: https://forums.ivanti.com/
• Search for known bugs: https://forums.ivanti.com/
• Find product documentation: https://www.ivanti.com/support/product-documentation
• Download the latest versions of software and review release notes: https://forums.ivanti.com/
• Open a case online in the CSC Case Management tool: https://forums.ivanti.com/
• To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:
  https://forums.ivanti.com/

For important product notices, technical articles, and to ask advice:

• Search the Knowledge Center for technical bulletins and security advisories:
  https://forums.ivanti.com/s/searchallcontent?language=en_US
• Ask questions and find solutions at the Pulse Community online forum:
  https://forums.ivanti.com/

Opening a Case with Ivanti Global Support Center

You can open a case with Ivanti Global Support Center on the Web or by telephone.

• Use the Case Management tool in the Ivanti Global Support Center at https://forums.ivanti.com/..

For international or direct-dial options in countries without toll-free numbers, see
https://forums.ivanti.com/