Deleting Ivanti Secure Access Client Log Files

Ivanti recommends that you do not delete Ivanti Secure Access Client log files.

Ivanti Secure Access Client controls log file size automatically. When a current log file reaches 10MB, a new one is created and the oldest log file is deleted. If you need to delete Ivanti Secure Access Client log files, do not delete the file without first moving it to the Recycle Bin or renaming it.

To safely delete Ivanti Secure Access Client log files on a Windows endpoint:

1.Use a command line or Windows Explorer to locate and delete debuglog.log and, optionally, debuglog.log.old. When prompted if you want to move the file to the Recycle Bin, answer Yes. Do not press Shift+Delete, which permanently deletes a file without moving it to the Recycle bin.

The file location varies depending on which version of Windows the endpoint is running. For example, the following path is valid for a Windows 8.1Enterprise 64-bit endpoint: C:\ProgramData\Ivanti\Logging.

2.Empty the Recycle Bin.

Alternatively, you could first rename debuglog.log and then delete it. After you delete the log file, Ivanti Secure Access Client creates a new one. However, that operation might take some time depending on the activities of Ivanti Secure Access Client.