VPN Known Issues

The following table lists the Known issues in the current release.

Problem Report Number

Release Note

Release 22.2.1


Symptom : On iOS 16.0 Ivanti Secure Access Client does not show the updated profile.

Condition: Modify L3/L4 per app VPN profile from VMWare Workspace One (formerly Airwatch) is not properly updating the profile.

Workaround : Un-assign and Re-assign the updated profile.


Symptom : Resources belonging to Proxy is not accessible.

Condition: Proxy is not honored when MDM profile is used and Ivanti Connect Secure has proxy configured.

Workaround : Configure Proxy in MDM profile.


Symptom : Connection stay at connecting and disconnection failed.

Summary : Neurons for MDM (formerly MobileIron) enrolled profile stuck at Connecting state and unable to disconnect .

Workaround : Disconnect VPN Profile from iPhone settings.


Summary : Sometimes the error " Set default profile action failed " appears when adding or saving a profile.

Symptom : Set default profile action failed error appears.

Workaround : Click OK to discard the message.


Summary: "Pulse secure would like to find and connect to devices on your local network" prompts when client proxy enabled.

Condition: App connect to devices on your local network message prompts.

Workaround: None. This is Apple behaviour, for more information refer https://support.apple.com/en-us/HT211870.


Symptom: Ivanti Secure Access Client applicaion crashed consistenly when trying to connect to VPN.

Condition: When the VPN Access feature is not enabled in Ivanti Connect Secure.

Workaround: Enable VPN Access feature in Ivanti Connect Secure.


Symptom: Voice over is not working for most of the New-UX screens.

Condition: When using New-UX mode.

Workaround: Switch to Classic UI.