Ivanti Secure Access Client Error Messages

Error Code	Category/ Type of Error	Description
1300	kMsgEapAMErrGeneralFailure	General failure. Try the operation again. If the problem persists, contact your network administrator.
1301	kMsgEapAMErrTimeout	Timeout. The operation exceeded the time limit. Try the operation again.
1302	kMsgEapAMErrIncomplete	Authentication not completed. Try the operation again. If the problem persists, contact your network administrator.
1303	kMsgEapAMErrParseFailure	Error in format of received messages. Try the operation again. If the problem persists, contact your network administrator.
1304	kMsgEapAMErrNoCredentials	Client credentials were not available. Try the operation again. If the problem persists, contact your network administrator.
1305	kMsgEapAMErrInternalFailure	Unknown error. Try the operation again. If the problem persists, contact your network administrator.
1306	kMsgEapAMErrProtocolFailure	Protocol error in received messages. Try the operation again. If the problem persists, contact your network administrator.
1307	kMsgEapAMErrClientReject	Server not authenticated. Try the operation again. If the problem persists, contact your network administrator.
1308	kMsgEapAMErrServerReject	Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.
1309	kMsgEapAMErrAuthenticationFailure	Authentication failure. Try the operation again. If the problem persists, contact your network administrator.
1310	kMsgEapAMErrTlsHandshakeFailrure	TLS handshake failure. Try the operation again. If the problem persists, contact your network administrator.
1311	kMsgEapAMErrNoUserCertificate	User certificate not available Try the operation again. If the problem persists, contact your network administrator.
1312	kMsgEapAMErrNoAgreedMethod	Client and server could not agree on authentication method. Try the operation again. If the problem persists, contact your network administrator.
1313	kMsgEapAMErrErrorChangingPassword	Error changing password. The authentication server might not be currently available. Try the operation at a later time. If the problem persists, contact your network administrator.
1314	kMsgEapAMErrRestrictedLogonHours	Restricted logon hours. Your logon credentials are valid only during certain hours.
1315	kMsgEapAMErrNoPermission	No permission. You do not have permission to perform the operation.
1316	kMsgEapAMErrAcctDisabled	Account disabled Your account has been disabled. Contact your network administrator.
1317	kMsgEapAMErrPasswordExpired	Password expired. You must change your password before you can login.
1318	kMsgEapAMErrUnknown	Unknown error. Try the operation again. If the problem persists, contact your network administrator.
1319	kMsgEapAMErrJuacAuthFailed	Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.
1320	kMsgEapAMErrJuacInvalidRealm	Invalid Realm. The realm is no longer available. If you use saved credentials to log in to the system, use the Forget Saved Settings feature and then try logging in again.
1321	kMsgEapAMErrJuacVersionUnsupported	Version unsupported. Try the operation again. If the problem persists, contact your network administrator.
1322	kMsgEapAMErrJuacMaxSessions	Too many users for this realm. The selected realm is already serving the maximum number of users.
1323	kMsgEapAMErrJuacAdminsOnly	Only administrators can sign on. The realm is currently restricted to administrator access.
1324	kMsgEapAMErrJuacTooMany	Too many concurrent users. Try the operation again at a later time.
1325	kMsgEapAMErrJuacIpDenied	Logins disabled from this IP address. The server has associated your login information with a specific IP address and the IP address for this login attempt does not match configured settings..
1326	kMsgEapAMErrJuacOtherFailure	Other JUAC failure. Try the operation again. If the problem persists, contact your network administrator.
1327	kMsgEapAMErrJuacAccountDisabled	Account has been disabled. Contact your network administrator.
1328	kMsgEapAMErrJuacAccountExired	Account has expired. Contact your network administrator.
1329	kMsgEapAMErrJuacNoRoles	You are not allowed to sign in. Contact your network administrator.
1330	kMsgEapAMErrJuacIpBlocked	Logins temporarily disabled from this computer Try the operation again at a later time.
1331	kMsgEapAMErrJuacUnknown	Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.
1332	kMsgEapAMErrJuacWrongCertificate	Missing or invalid client certificate Contact your network administrator.
1333	kMsgEapAMErrJuacAccountLockedOut	Account locked out Contact your network administrator.
1334	kMsgEapAMErrTlsClientAlert_0	Client issued alert close notify. Try the operation again. If the problem persists, contact your network administrator.
1335	kMsgEapAMErrTlsClientAlert_10	Client issued alert unexpected message. Try the operation again. If the problem persists, contact your network administrator.
1336	kMsgEapAMErrTlsClientAlert_20	Client issued alert bad record mac. Try the operation again. If the problem persists, contact your network administrator.
1337	kMsgEapAMErrTlsClientAlert_21	Client issued alert decryption failed. Try the operation again. If the problem persists, contact your network administrator.
1338	kMsgEapAMErrTlsClientAlert_22	Client issued alert record overflow. Try the operation again. If the problem persists, contact your network administrator.
1339	kMsgEapAMErrTlsClientAlert_30	Client issued alert decompression failure. Try the operation again. If the problem persists, contact your network administrator.
1340	kMsgEapAMErrTlsClientAlert_40	Client issued alert handshake failure. Try the operation again. If the problem persists, contact your network administrator.
1341	kMsgEapAMErrTlsClientAlert_42	Client issued alert bad certificate. Contact your network administrator.
1342	kMsgEapAMErrTlsClientAlert_43	Client issued alert unsupported certificate. Contact your network administrator.
1343	kMsgEapAMErrTlsClientAlert_44	Client issued alert certificate revoked. Contact your network administrator.
1344	kMsgEapAMErrTlsClientAlert_45	Client issued alert certificate expired. Contact your network administrator.
1345	kMsgEapAMErrTlsClientAlert_46	Client issued alert certificate unknown. Contact your network administrator.
1346	kMsgEapAMErrTlsClientAlert_47	Client issued alert illegal parameter. Try the operation again. If the problem persists, contact your network administrator.
1347	kMsgEapAMErrTlsClientAlert_48	Client issued alert unknown certificate authority. Contact your network administrator.
1348	kMsgEapAMErrTlsClientAlert_49	Client issued alert access denied. Try the operation again. If the problem persists, contact your network administrator.
1349	kMsgEapAMErrTlsClientAlert_50	Client issued alert decode error. Try the operation again. If the problem persists, contact your network administrator.
1350	kMsgEapAMErrTlsClientAlert_51	Client issued alert decrypt error. Try the operation again. If the problem persists, contact your network administrator.
1351	kMsgEapAMErrTlsClientAlert_60	Client issued alert export restriction. Contact your network administrator.
1352	kMsgEapAMErrTlsClientAlert_70	Client issued alert protocol version. Contact your network administrator.
1353	kMsgEapAMErrTlsClientAlert_71	Client issued alert insufficient security. Contact your network administrator.
1354	kMsgEapAMErrTlsClientAlert_80	Client issued alert internal error. Try the operation again. If the problem persists, contact your network administrator.
1355	kMsgEapAMErrTlsClientAlert_90	Client issued alert user canceled. Try the operation again. If the problem persists, contact your network administrator.
1356	kMsgEapAMErrTlsClientAlert_100	Client issued alert no renegotiation. Try the operation again. If the problem persists, contact your network administrator.
1357	kMsgEapAMErrTlsServerAlert_0	Server issued alert close notify. Try the operation again. If the problem persists, contact your network administrator.
1358	kMsgEapAMErrTlsServerAlert_10	Server issued alert unexpected message. Try the operation again. If the problem persists, contact your network administrator.
1359	kMsgEapAMErrTlsServerAlert_20	Server issued alert bad record mac. Try the operation again. If the problem persists, contact your network administrator.
1360	kMsgEapAMErrTlsServerAlert_21	Server issued alert decryption failed. Try the operation again. If the problem persists, contact your network administrator.
1361	kMsgEapAMErrTlsServerAlert_22	Server issued alert record overflow. Try the operation again. If the problem persists, contact your network administrator.
1362	kMsgEapAMErrTlsServerAlert_30	Server issued alert decompression failure. Try the operation again. If the problem persists, contact your network administrator.
1363	kMsgEapAMErrTlsServerAlert_40	Server issued alert handshake failure. Try the operation again. If the problem persists, contact your network administrator.
1364	kMsgEapAMErrTlsServerAlert_42	Server issued alert bad certificate. Try the operation again with a valid client certificate. If the problem persists, contact your network administrator.
1365	kMsgEapAMErrTlsServerAlert_43	Server issued alert unsupported certificate. Try the operation again with a valid client certificate. If the problem persists, contact your network administrator.
1366	kMsgEapAMErrTlsServerAlert_44	Server issued alert certificate revoked. Try the operation again with a valid client certificate. If the problem persists, contact your network administrator.
1367	kMsgEapAMErrTlsServerAlert_45	Server issued alert certificate expired. Try the operation again with a valid client certificate. If the problem persists, contact your network administrator.
1368	kMsgEapAMErrTlsServerAlert_46	Server issued alert certificate unknown. Try the operation again with a valid client certificate. If the problem persists, contact your network administrator.
1369	kMsgEapAMErrTlsServerAlert_47	Server issued alert illegal parameter. Try the operation again. If the problem persists, contact your network administrator.
1370	kMsgEapAMErrTlsServerAlert_48	Server issued alert unknown certificate authority. Try the operation again with a valid client certificate whose CA is trusted by the server. If the problem persists, contact your network administrator.
1371	kMsgEapAMErrTlsServerAlert_49	Server issued alert access denied. Try the operation again. If the problem persists, contact your network administrator.
1372	kMsgEapAMErrTlsServerAlert_50	Server issued alert decode error. Try the operation again. If the problem persists, contact your network administrator.
1373	kMsgEapAMErrTlsServerAlert_51	Server issued alert decrypt error. Try the operation again. If the problem persists, contact your network administrator.
1374	kMsgEapAMErrTlsServerAlert_60	Server issued alert export restriction. Contact your network administrator.
1375	kMsgEapAMErrTlsServerAlert_70	Server issued alert protocol version. Contact your network administrator.
1376	kMsgEapAMErrTlsServerAlert_71	Server issued alert insufficient security. Contact your network administrator.
1377	kMsgEapAMErrTlsServerAlert_80	Server issued alert internal error. Try the operation again. If the problem persists, contact your network administrator.
1378	kMsgEapAMErrTlsServerAlert_90	Server issued alert user canceled. Try the operation again. If the problem persists, contact your network administrator.
1379	kMsgEapAMErrTlsServerAlert_100	Server issued alert no renegotiation. Contact your network administrator.
1380	kMsgEapAMErrJuacTooManyEESUsers	Too many users for EES. The number of concurrent Enhanced Endpoint Defense (Malware Protection) users signed into the system has exceeded the system limit. You can try again in a few minutes, else contact your network administrator.
1381	kMsgEapAMErrJuacTooManyPRMUsers	Too many users for Shavlik remediation. The number of concurrent Shavlik Remediation users signed into the system has exceeded the system limit. You can try again in a few minutes, else contact your network administrator.
1382	kMsgEapAMErrPromptTimeout	User input timeout. Ivanti Secure Access timed out waiting for user input.<br><br>Ivanti Secure Access will attempt to connect again shortly.Press Retry to start right away.
1383	kMsgEapAMErrPromptNotAllowed	User prompt not allowed. Ivanti Secure Access UI prompts are not allowed at this time. This may be a result of misconfiguration related to machine connection. Please contact your network administrator.
1384	kMsgEapAMErrJuacFipsRequired	FIPS mode required. You are not allowed to make this connection because the server has indicated that it will only allow connections from an Ivanti Secure Access Client running in FIPS mode. Please contact your administrator for more information.
1385	kMsgEapAMErrJuacFipsRequiredNotSupportedOnPlatform	FIPS mode required. You are not allowed to make this connection because the server has indicated that it will only allow connections from an Ivanti Secure Access Client running in FIPS mode. FIPS mode is not currently available in Ivanti Secure Access Client on this operating system.
1386	kMsgEapAMErrJuacPasswordExpiredNoPMI	You are required to change your password. Your password has expired and needs to be changed before you can gain access through Ivanti Secure Access Client. Please use alternate means to change your password, or contact your administrator for help.
1387	kMsgEapAMErrNeedSAML	SAML authentication is required. SAML authentication is required.
1388	kMsgEapAMErrJuacMaxSessionsPerUser	Too many sessions for this user. You have exceeded the maximum number of sessions allowed for this user. Please log off from another session before trying again.
1389	kMsgEapAMErrJuacRevokedCertificate	Client certificate has been revoked. Your client certificate has been revoked. Please try again with a valid client certificate.
1390	kMsgEapAMErrInvalidPin	Invalid pin entered. Try the operation again. If the problem persists, contact your network administrator.
1500	kMsg8021xAMErrNoWindowsProfile	No Windows WLAN profile Verify your wireless network configuration and then try the operation again.
1501	kMsg8021xAMErrNoSSID	No SSID(s) in range for connection request. Verify your wireless network configuration and SSID signal strength and then try the operation again.
1502	kMsg8021xAMErrIVEFailed	Server connection failed Manually restart your connection.
1503	kMsg8021xAMErrReconnectFailed	Windows didn't respond to reconnection request. Possible cause may be the network cable is unplugged or plugged into a non 802.1x port (on the switch). Please fix the possible cause and manually restart your connection.
1504	kMsg8021xAMErrWirelessFailed	Wireless 802.1x network request failed Manually restart your connection.
1505	kMsg8021xAMErrTerminated	Microsoft Windows is restarting authentication. Microsoft Windows 802.1x supplicant is restarting authentication. Your connection should be resumed shortly.
1506	kMsg8021xAMErrWirelessSuppression	802.1x wireless networks are being suppressed. Wireless suppression has been enabled by administrator. The 802.1x wireless networks are suppressed when a valid wired network is detected.
1800	kMsgConnMgrErrConnectionMethodFailure	Failed to invoke connection method.Retry the operation. If the problem persists, re-install application or contact your network administrator.
1801	kMsgConnMgrErrConnectionDoesNotExist	Connection does not exist A connection attempt was made on a connection which does not exist, try deleting and re-adding the connection.
1802	kMsgConnMgrErrConnectionDoesAlreadyExists	Connection already exists A connection attempt was made to a connection which already exists, try disconnecting and re-connecting the connection.
1803	kMsgConnMgrErrConnMethodTerminated	Connection method stopped unexpectedly Connection method {0} stopped unexpectedly with error {1}, try re-starting your application.
1804	kMsgConnMgrErrConnMethodTooMany	Connection method doesn't allow concurrent connections The connection failed because there is already a connection of that type connected, and the connection method doesn't allow concurrent connections.
1805	kMsgConnMgrErrConfigChange	Disconnecting due to config change received from server Triggered the disconnection because there is a configuration change received from server.