Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you are a customer with an active support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with PSGSC.

Product warranties—For product warranty information, visit

Self-Help Online Tools and Resources

Find CSC offerings:

Search for known bugs:

Find product documentation:

Find solutions and answer questions using our Knowledge Base:

Download the latest versions of software and review release notes:

Search technical bulletins for relevant hardware and software notifications:

• Join and participate in the Community Forum:

Open a case online in the CSC Case Management tool:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

Use the Case Management tool in the CSC at

Call 1-844 751 7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see