Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you are a customer with an active support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with PSGSC.

•Product warranties—For product warranty information, visit http://www.pulsesecure.net/support.

Self-Help Online Tools and Resources

•Find CSC offerings: http://www.pulsesecure.net/support

•Search for known bugs: http://www.pulsesecure.net/support

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Find solutions and answer questions using our Knowledge Base: http://www.pulsesecure.net/support

•Download the latest versions of software and review release notes: http://www.pulsesecure.net/support

•Search technical bulletins for relevant hardware and software notifications: http://www.pulsesecure.net/support

•• Join and participate in the Community Forum: http://www.pulsesecure.net/support

•Open a case online in the CSC Case Management tool: http://www.pulsesecure.net/support

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: http://www.pulsesecure.net/support

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

•Use the Case Management tool in the CSC at http://www.pulsesecure.net/support.

•Call 1-844 751 7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see http://www.pulsesecure.net/support.