Pulse Secure Client Error Messages

Error Code Category/ Type of Error

Description

1300

kMsgEapAMErrGeneralFailure

General Failure. Try the operation again. If the problem persists, contact your network administrator.

1301

kMsgEapAMErrTimeout

Timeout. The operation exceeded the time limit. Try the operation again.

1302

kMsgEapAMErrIncomplete

Authentication not completed. Try the operation again. If the problem persists, contact your network administrator.

1303

kMsgEapAMErrParseFailure

Error in format of received messages. Try the operation again. If the problem persists, contact your network administrator.

1304

kMsgEapAMErrNoCredentials

Client credentials were not available. Try the operation again. If the problem persists, contact your network administrator.

1305

kMsgEapAMErrInternalFailure

Unknown error. Try the operation again. If the problem persists, contact your network administrator.

1306

kMsgEapAMErrProtocolFailure

Protocol error in received messages. Try the operation again. If the problem persists, contact your network administrator.

1307

MsgEapAMErrClientReject

Server not authenticated. Try the operation again. If the problem persists, contact your network administrator.

1308

MsgEapAMErrServerReject

Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.

1309

kMsgEapAMErrAuthenticationFailure

Authentication failure. Try the operation again. If the problem persists, contact your network administrator.

1310

kMsgEapAMErrTlsHandshakeFailrure

TLS handshake failure. Try the operation again. If the problem persists, contact your network administrator.

1311

kMsgEapAMErrNoUserCertificate

User certificate not available. Try the operation again. If the problem persists, contact your network administrator.

1312

kMsgEapAMErrNoAgreedMethod

Client and server could not agree on authentication method. Try the operation again. If the problem persists, contact your network administrator.

1313

kMsgEapAMErrErrorChangingPassword

Error changing password. The authentication server might not be currently available. Try the operation later. If the problem persists, contact your network administrator.

1314

kMsgEapAMErrRestrictedLogonHours

Restricted logon hours. Your logon credentials are valid only during certain hours.

1315

kMsgEapAMErrNoPermission

You do not have permission to perform the operation.

1316

kMsgEapAMErrAcctDisabled

Your account has been disabled. Contact your network administrator.

1317

kMsgEapAMErrPasswordExpired

Password expired. You must change your password before you can login.

1318

kMsgEapAMErrUnknown

Unknown error. Try the operation again. If the problem persists, contact your network administrator.

1319

kMsgEapAMErrJuacAuthFailed

Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.

1320

kMsgEapAMErrJuacInvalidRealm

Invalid Realm. The realm is no longer available. If you use saved credentials to log in to the system, use the Forget Saved Settings feature and then try logging in again.

1321

kMsgEapAMErrJuacVersionUnsupported

Version unsupported. Try the operation again. If the problem persists, contact your network administrator.

1322

kMsgEapAMErrJuacMaxSessions

Too many users for this realm. The selected realm is already serving the maximum number of users

1323

kMsgEapAMErrJuacAdminsOnly

Only administrators can sign on. The realm is currently restricted to administrator access.

1324

kMsgEapAMErrJuacTooMany

Too many concurrent users. Try the operation again later.

1325

kMsgEapAMErrJuacIpDenied

Logins disabled from this IP address. The server has associated your login information with a specific IP address and the IP address for this login attempt does not match configured settings

1326

kMsgEapAMErrJuacOtherFailure

Other JUAC failure. Try the operation again. If the problem persists, contact your network administrator.

1327

kMsgEapAMErrJuacAccountDisabled

Account has been disabled. Contact your network administrator.

1328

kMsgEapAMErrJuacAccountExired

Account has expired. Contact your network administrator.

1329

kMsgEapAMErrJuacNoRoles

You are not allowed to sign in. Contact your network administrator.

1330

kMsgEapAMErrJuacIpBlocked

Logins temporarily disabled from this computer. Try the operation again later.

1331

kMsgEapAMErrJuacUnknown

Authentication rejected by server. Try the operation again. If the problem persists, contact your network administrator.

1332

kMsgEapAMErrJuacWrongCertificate

Missing or invalid client certificate. Contact your network administrator.

1333

kMsgEapAMErrJuacAccountLockedOut

Account locked out. Contact your network administrator.

1334

kMsgEapAMErrTlsClientAlert_0

Client issued alert close notify. Try the operation again. If the problem persists, contact your network administrator.

1335

kMsgEapAMErrTlsClientAlert_10

Client issued alert unexpected message. Try the operation again. If the problem persists, contact your network administrator.

1336

kMsgEapAMErrTlsClientAlert_20

Client issued alert bad record mac. Try the operation again. If the problem persists, contact your network administrator.

1337

kMsgEapAMErrTlsClientAlert_21

Client issued alert decryption failed. Try the operation again. If the problem persists, contact your network administrator.

1338

kMsgEapAMErrTlsClientAlert_22

Client issued alert record overflow. Try the operation again. If the problem persists, contact your network administrator.

1339

kMsgEapAMErrTlsClientAlert_30

Client issued alert decompression failure. Try the operation again. If the problem persists, contact your network administrator.

1340

kMsgEapAMErrTlsClientAlert_40

Client issued alert handshake failure. Try the operation again. If the problem persists, contact your network administrator.

1341

kMsgEapAMErrTlsClientAlert_42

Client issued alert bad certificate. Contact your network administrator.

1342

kMsgEapAMErrTlsClientAlert_43

Client issued alert unsupported certificate. Contact your network administrator.

1343

kMsgEapAMErrTlsClientAlert_44

Client issued alert certificate revoked. Contact your network administrator.

1344

kMsgEapAMErrTlsClientAlert_45

Client issued alert certificate expired. Contact your network administrator.

1345

kMsgEapAMErrTlsClientAlert_46

Client issued alert certificate unknown. Contact your network administrator.

1346

kMsgEapAMErrTlsClientAlert_47

Client issued alert illegal parameter. Try the operation again. If the problem persists, contact your network administrator.

1347

kMsgEapAMErrTlsClientAlert_48

Client issued alert unknown certificate authority. Contact your network administrator.

1348

kMsgEapAMErrTlsClientAlert_49

Client issued alert access denied. Try the operation again. If the problem persists, contact your network administrator.

1349

kMsgEapAMErrTlsClientAlert_50

Client issued alert decode error. Try the operation again. If the problem persists, contact your network administrator.

1350

kMsgEapAMErrTlsClientAlert_51

Client issued alert decrypt error. Try the operation again. If the problem persists, contact your network administrator.

1351

kMsgEapAMErrTlsClientAlert_60

Client issued alert export restriction. Contact your network administrator.

1352

kMsgEapAMErrTlsClientAlert_70

Client issued alert protocol version. Contact your network administrator.

1353

kMsgEapAMErrTlsClientAlert_71

Client issued alert insufficient security. Contact your network administrator.

1354

kMsgEapAMErrTlsClientAlert_80

Client issued alert internal error. Contact your network administrator.

1355

kMsgEapAMErrTlsClientAlert_90

Client issued alert user canceled. Try the operation again. If the problem persists, contact your network administrator.

1356

kMsgEapAMErrTlsClientAlert_100

Client issued alert no renegotiation. Try the operation again. If the problem persists, contact your network administrator.

1357

kMsgEapAMErrTlsClientAlert_100

Server issued alert close notify. Try the operation again. If the problem persists, contact your network administrator.

1358

kMsgEapAMErrTlsServerAlert_10

Server issued alert unexpected message. Try the operation again. If the problem persists, contact your network administrator.

1359

kMsgEapAMErrTlsServerAlert_20

Server issued alert bad record mac. Try the operation again. If the problem persists, contact your network administrator.

1360

kMsgEapAMErrTlsServerAlert_21

Server issued alert decryption failed. Try the operation again. If the problem persists, contact your network administrator.

1361

kMsgEapAMErrTlsServerAlert_22

Server issued alert record overflow. Try the operation again. If the problem persists, contact your network administrator.

1362

kMsgEapAMErrTlsServerAlert_30

Server issued alert decompression failure. Try the operation again. If the problem persists, contact your network administrator.

1363

kMsgEapAMErrTlsServerAlert_40

Server issued alert handshake failure. Try the operation again. If the problem persists, contact your network administrator.

1364

kMsgEapAMErrTlsServerAlert_42

Server issued alert bad certificate. Try the operation again. If the problem persists, contact your network administrator.

1365

kMsgEapAMErrTlsServerAlert_43

Server issued alert unsupported certificate. Try the operation again. If the problem persists, contact your network administrator.

1366

kMsgEapAMErrTlsServerAlert_44

Server issued alert certificate revoked. Try the operation again. If the problem persists, contact your network administrator.

1367

kMsgEapAMErrTlsServerAlert_45

Server issued alert certificate expired. Try the operation again. If the problem persists, contact your network administrator.

1368

kMsgEapAMErrTlsServerAlert_46

Server issued alert certificate unknown. Try the operation again. If the problem persists, contact your network administrator.

1369

kMsgEapAMErrTlsServerAlert_47

Server issued alert illegal parameter. Try the operation again. If the problem persists, contact your network administrator.

1370

kMsgEapAMErrTlsServerAlert_48

Server issued alert unknown certificate authority. Try the operation again. If the problem persists, contact your network administrator.

1371

kMsgEapAMErrTlsServerAlert_49

Server issued alert access denied. Try the operation again. If the problem persists, contact your network administrator.

1372

kMsgEapAMErrTlsServerAlert_50

Server issued alert decode error. Try the operation again. If the problem persists, contact your network administrator.

1373

kMsgEapAMErrTlsServerAlert_51

Server issued alert decrypt error. Try the operation again. If the problem persists, contact your network administrator.

1374

kMsgEapAMErrTlsServerAlert_60

Server issued alert export restriction. Contact your network administrator.

1375

kMsgEapAMErrTlsServerAlert_70

Server issued alert protocol version. Contact your network administrator.

1376

kMsgEapAMErrTlsServerAlert_71

Server issued alert insufficient security. Contact your network administrator.

1377

kMsgEapAMErrTlsServerAlert_80

Server issued alert internal error. Try the operation again. If the problem persists, contact your network administrator.

1378

kMsgEapAMErrTlsServerAlert_90

Server issued alert user canceled. Try the operation again. If the problem persists, contact your network administrator.

1379

kMsgEapAMErrTlsServerAlert_100

Server issued alert no renegotiation. Contact your network administrator.

1380

kMsgEapAMErrJuacTooManyEESUsers

Too many users for EES. The number of concurrent Enhanced Endpoint Defense (Malware Protection) users signed into the system has exceeded the system

limit. You can try again in a few minutes, else contact your network administrator.

1381

kMsgEapAMErrJuacTooManyPRMUsers

The number of concurrent Shavlik Remediation users signed into the system has exceeded the system limit. You can try again in a few minutes, else contact your network administrator.

1382

kMsgEapAMErrPromptTimeout

User input timeout. Pulse timed out waiting for user input. Pulse will attempt to connect again shortly.  Press Retry to start right away.

1383

kMsgEapAMErrPromptNotAllowed

Pulse UI prompts are not allowed at this time. This may be a result of misconfiguration related to machine connection. Please contact your network administrator.

1384

kMsgEapAMErrJuacFipsRequired

FIPS mode required. You are not allowed to make this connection because the server has indicated that it will only allow connections from a Pulse Secure client running in FIPS mode. Please contact your administrator for more information.

1385

kMsgEapAMErrJuacFipsRequiredNotSupportedOnPlatform

FIPS mode required. You are not allowed to make this connection because the server has indicated that it will only allow connections from a Pulse Secure client running in FIPS mode. FIPS mode is not currently available in Pulse on this operating system.

1500

kMsg8021xAMErrNoWindowsProfile

No Windows WLAN profile. Verify your wireless network configuration and then try the operation again

1501

kMsg8021xAMErrNoWindowsProfile

No SSID(s) in range for connection request. Verify your wireless network configuration and SSID signal strength and then try the operation again.

1502

kMsg8021xAMErrIVEFailed

IVE connection failed. Manually restart your connection.

1503

kMsg8021xAMErrReconnectFailed

Windows didn't respond to reconnection request. Possible cause may be the network cable is unplugged or plugged into a non 8021.x port (on the switch). Please fix the possible cause and manually restart your connection.

1504

kMsg8021xAMErrWirelessFailed

Wireless 802.1x network request failed. Manually restart your connection.

1505

kMsg8021xAMErrWirelessFailed

Authentication unexpectedly terminated by Windows 802.1x supplicant. If Windows doesn't retry automatically, then manually restart your connection.

1506

kMsg8021xAMErrWirelessSuppression

Wireless suppression has been enabled by administrator. The 802.1x wireless networks are suppressed when a valid wired network is detected.

1800

kMsgConnMgrErrConnectionMethodFailure

Failed to invoke connection method. Retry the operation. If the problem persists, re-install application or contact your network administrator.

1801

kMsgConnMgrErrConnectionDoesNotExist

A connection attempt was made on a connection which does not exist, try deleting and re-adding the connection.

1802

kMsgConnMgrErrConnectionDoesAlreadyExists

A connection attempt was made to a connection which already exists, try disconnecting and re-connecting the connection

1803

kMsgConnMgrErrConnMethodTerminated

Connection method stopped unexpectedly with error, try re-starting your application.

1804

kMsgConnMgrErrConnMethodTooMany

The connection failed because there is already a connection of that type connected, and the connection method doesn't allow concurrent connections.