Installing the Service Package

This topic describes how to upgrade, downgrade, and rollback the system software.

Downloading and Uploading the Software Package

To download a software package:

1.Go to http://www.pulsesecure.net/support/downloads and browse to the software download page for your product.

2.When prompted, log in with your Pulse Secure customer username and password.

3.Accept the license agreement.

4.When prompted, save the software package to your local host.

You can upload a software package to the system without immediately initiating the upgrade process. This is known as staging the upgrade. You can stage one package. Uploading a second package overwrites the previous staging.

To upload a software package:

1.Select Maintenance > System > Upgrade/Downgrade to display the system software maintenance page.

2.Under Managed Staged Service Package, select Upload new package into staging area and use the Browse button to locate and select the service package file.

3.Click Submit to upload the file.

The Upload Status window shows the progress of the upload operation.

If you have enabled logging for Administrator changes (System > Log/Monitoring > Admin Access > Settings page), a log is written to the Admin Access logs page.

Upgrading the System Software

Installing a service package can take several minutes and requires the system to reboot. Because existing system data is backed up during this process, you can decrease installation time by clearing your system log before trying to install a service package.

- When the system software is upgraded the latest set of updated Trusted Server CAs are uploaded. These new set of Trusted Server CAs can be seen in the System > Configuration > Certificates > Trusted Server CAs page. The expired certificates are removed from the system.
- When the system software is upgraded, it automatically upgrades PPS to OpenSSL version 1.0.2n.

To upgrade the operating system:

1.Select Maintenance > System > Upgrade/Downgrade to display the system software maintenance page.

2.Under Install Service Package, select one of the following options to proceed:

•From File—Use the Browse button to locate and select the service package file.

•From Staged Package—Select the service package file that was previously uploaded.

Do not select the Deletes option when you are upgrading software. The Deletes option is available to support downgrading software.

3.Click Install.

The system displays the Service Package Installation Status page, which provides a summary of the integrity checks and compatibility checks and other status indicators.

If you have enabled logging for Administrator changes (System > Log/Monitoring > Admin Access > Settings page), a log is written to the Admin Access logs page. If you have enabled logging for System Status (System > Log/Monitoring > Events > Settings page), logs are written to the Events logs page.

Downgrading the System Software

If necessary, you can downgrade to an earlier version of the system software. When you downgrade, you must clear the system and configuration data to avoid unexpected behavior that can occur when the system has data that relates to the newer software.

If you downgrade the system, you must reestablish network connectivity before you can reconfigure it.

To downgrade the operating system:

1.Select Maintenance > System > Upgrade/Downgrade to display the system software maintenance page.

2.Under Install Service Package, select one of the following options to proceed:

•From File—Use the Browse button to locate and select the service package file.

•From Staged Package—Select a service package file that was previously uploaded.

3.Select the Deletes all system and user configuration date option to delete all system and user configuration data before installing the service package, restoring the member to an unconfigured state.

4.Click Install.

Changing the Device Personality

You can use this page to change the device's personality from PPS to PCS. You must perform a backup operation to avoid losing the configuration data before using this configuration.

To change the device personality:

1.Click Browse and select the PCS service package to install.

2.Click Change Now.