Troubleshooting

To verify the event logs on PPS, select System > Log/Monitoring > Events. Ensure Admission control events option is enabled in Event logs settings.

You can verify that the event logs are generated every time when an event is received from IBM QRadar.

To verify the user access logs, select System >Logs & Monitoring > User Access to verify the user login related logs like realm, roles, username and IP address.

You can also verify whether the quarantined/blocked host is listed in the Infected Devices report, which lists the mac address, IP address, and the device status. To verify the reports, select System > Reports > Infected Devices.

You can also enable debug logs to troubleshoot any issues. Select Maintenance > Troubleshooting > Monitoring > Debug Log to enable debug logs.