Known Issues

Spurious email warning when restoring a Services Director backup. Under certain circumstances, when restoring a backup of the Services Director the admin can receive an email warning of 'Crash of process x86_64'. This does not represent a problem and can be safely ignored.

Upgrading a HA pair of Services Directors may require the use of the
ssc database validation-err ignore command on the Secondary node. When performing an upgrade of a Services Director HA pair, the user may be presented with an error message "Cannot validate service configuration or database. Please check log for details. Use the command 'ssc database validation-err ignore’ to override validation result and redo image install/upgrade." If appearing on the second node to be upgraded, the warning can safely be disregarded and the ssc database validation-err ignore command used to allow the upgrade to progress. If appearing on the first node to be upgraded, it may indicate a problem with Services Director's inventory; users should consult Pulse Secure Support in this case.

The "Connection duration" metric in analytics application is called "Transaction duration" in the extended filter panel. Users of the analytics application Explore view wishing to perform filtering on the basis of connection durations should use the "Transaction Duration" field in the extended filter panel. The "Transaction Duration" field is equivalent to connection duration for connection-based vServers.

Upgrading a HA pair directly from versions earlier than 17.1 to version 18.1 or later can fail to update internal passwords. Customers following affected upgrade paths should run the CLI command ssc high-avail refresh-state after the upgrade on the Primary node, and (once that is complete) also on the Secondary node. Note that standalone Primary nodes are unaffected by this issue.

Creating HA primary node after 'ssc high-avail reset' leaves Services Director service stopped. Restarting the Services Director service through "System->Service Status" or the CLI command "pm process ssc restart" will restore the services.

Disabling NTP and setting time manually causes Services Director service to terminate. To workaround this issue, reboot the Services Director VA after changing the time.

The following validation error can erroneously be seen when upgrading a Secondary Services Director from version 2.4r1: "% Cannot validate service configuration or database. Please check log for details. Use command 'ssc database validation-err ignore' to override validation result and redo image install/upgrade." It is safe to follow the indicated instructions to override the validation.

Executing the ssc high-avail force-failover CLI command on AWS can result in the following error: "% Failed to fetch operation status: Service endpoint IP address <IP> not raised on interface primary". Force failover can be successfully executed via the Services > Manage HA page of the GUI when logged in to your secondary Services Director."

Setting the SSL cipher list to contain only unsupported ciphers disables parts of the CLI and breaks Instances page. To workaround this issue, manually modify the file /opt/riverbed-ssc/conf/ssc_config.ini to use the following default ciphers:

ECDH+AESGCM:ECDH+CHACHA20:DH+AESGCM:ECDH+AES256:DH+AES256:ECDH+AES128:DH+AES:!aNULL:!MD5:!DSS:DH+AES256

Then, restart Services Director using the command: pm process ssc restart.