Useful System Information

SSH

You normally administer the appliance through the Web-based Admin UI. However, you can also access the Traffic Manager through the console (command line) to access files stored on the system. To do this, either connect directly to the appliance (type ALT+F2 to access a login prompt), or use an SSH client to log in to the appliance remotely.

Freeing Up Disk Space

Over time, your appliance can run low on disk space. For example, your system logs can become large if you have configured your Traffic Manager to produce detailed request log information.

The Traffic Manager warns you if disk space is running low through the Event Log and Diagnose > Cluster Diagnosis page. You can also view disk space usage at any time through the System > Traffic Managers page.

To free up disk space, click Free up some disk space from the Wizards: drop-down menu in the main tool bar. You can also run the wizard from the "Free Disk Space" link on the System > Traffic Managers page at any time, and from the Diagnose > Cluster Diagnosis page when a low disk space warning appears.

CAUTION
This operation is irreversible. Make sure you have created a backup of any files you need to keep before running the wizard. Note also that any "Technical Support Reports" you create afterwards contain only those logs generated since the wizard was run.

Changing the Traffic Manager Name

Each Traffic Manager in your cluster uses a DNS resolvable hostname with which it can be identified and contacted by each other cluster member. If you are unable to use a resolvable name, you can instead use a contactable IP address. You set the hostname or IP address during the initial configuration of your Traffic Manager. See Running the Initial Configuration Wizard.

To change the designated Traffic Manager hostname after you have completed the initial configuration, or to instead switch to using an IP address, run the Ivanti Configuration Program from the appliance console:

$ZEUSHOME/zxtm/configure

This program displays the following options:

Ivanti Configuration Program

Copyright (C) 2022, Ivanti, Inc.. All rights reserved.

 

This program will perform the initial configuration of the

Traffic Manager.

 

Initial configuration has already been performed on this Traffic Manager installation.

 

1. Quit (default)

2. Perform the post-install configuration again

3. Clear all configuration

H. Help

 

Choose option [1]:

Select Perform the post-install configuration again and then choose which action you want to perform from the further options provided:

Each traffic manager in your cluster must have a unique name,

resolvable by each member of the cluster.

 

This traffic manager is currently called 'vtm1.example.com'.

Would you like to

 

1. Keep the current traffic manager name (default)

2. Specify a new resolvable hostname

3. Use an IP address instead of a hostname

 

Choose option [1]:

You can also switch to using an IP address from the Replace Traffic Manager Name section on the System > Traffic Managers page of the Admin UI. You cannot, however, switch back to using a resolvable name from this page. Instead, rerun $ZEUSHOME/zxtm/configure as previously described.

Resetting to Factory Defaults

If you would like to completely reset the appliance back to its unconfigured state, use the following command. Be aware that this command completely erases your existing configuration, including the network configuration and any additional software modules you might have installed (such as the Pulse Secure Virtual Web Application Firewall).

z-reset-to-factory-defaults

After the appliance has been reset, reconfigure the appliance using the instructions in Running the Initial Configuration Wizard or Configuring the Appliance From the Command Line.

Resetting the Admin Password

If you forget the admin user password, you can reset it from the appliance console.

To reset the admin user password

1.Connect to the appliance console.

2.Reboot the appliance, “forcefully” if required.

3.During startup, press Escape when you see the 5-second countdown

4.Choose Recovery mode from the boot menu and press Enter.

5.At the prompt, enter the following command:

z-reset-password

6.Follow the instructions to change the password (enter a new admin password twice as directed).

7.Type the following command to reboot the appliance:

reboot

8.After the appliance reboots, log in to the Admin UI using the username “admin” and your new admin password.

If your appliance is a member of a cluster, the Diagnose page of the Admin UI might report a configuration conflict. Use this page to push the new admin password to the other Traffic Managers in the cluster.