Requesting Technical Support

Technical product support is available through the Ivanti Global Support Center (PSGSC). If you have a support contract, file a ticket with PSGSC.

•Product warranties—For product warranty information, visit https://support.pulsesecure.net/product-service-policies/

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

•Find CSC offerings: https://support.pulsesecure.net

•Search for known bugs: https://support.pulsesecure.net

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Download the latest versions of software and review release notes: https://support.pulsesecure.net

•Open a case online in the CSC Case Management tool: https://support.pulsesecure.net

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://support.pulsesecure.net

For important product notices, technical articles, and to ask advice:

•Search the Pulse Secure Knowledge Center for technical bulletins and security advisories: https://kb.pulsesecure.net

•Ask questions and find solutions at the Pulse Community online forum: https://community.pulsesecure.net

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

•Use the Case Management tool in the PSGSC at https://support.pulsesecure.net.

•Call 1-844 751 7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see
https://support.pulsesecure.net/support/support-contacts/