Requesting Technical Support

Technical product support is available through the Ivanti Support Center. If you have a support contract, file a ticket with Support.

•Product warranties—For product warranty information, visit https://forums.ivanti.com/s/contactsupport?language=en_US/product-service-policies/

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti provides an online self-service portal called the Support Center that provides you with the following features:

•Find support offerings: https://forums.ivanti.com/s/contactsupport?language=en_US

•Search for known bugs: https://forums.ivanti.com/s/contactsupport?language=en_US

•Find product documentation: https://www.ivanti.com/support/product-documentation

•Download the latest versions of software and review release notes: https://forums.ivanti.com/s/contactsupport?language=en_US

•Open a case online in the CSC Case Management tool: https://forums.ivanti.com/s/contactsupport?language=en_US

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://forums.ivanti.com/s/contactsupport?language=en_US

For important product notices, technical articles, and to ask advice:

•Search the Knowledge Center for technical bulletins and security advisories: https://forums.ivanti.com/s/searchallcontent?language=en_US#t=KNOWLEDGE%20BASE&sort=relevancy

•Ask questions and find solutions at the Ivanti Community online forum: https://forums.ivanti.com/s/?language=en_US

Opening a Case with Support

You can open a case with support on the Web or by telephone.

•Use the Case Management tool in the support at https://forums.ivanti.com/s/contactsupport?language=en_US.

For international or direct-dial options in countries without toll-free numbers, see
https://forums.ivanti.com/s/contactsupport?language=en_US