Preface

Document conventions

The document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in (Undefined variable: Custom.Company_Name) technical documentation.

Text formatting conventions

Text formatting conventions such as boldface, italic, or Courier font may be used in the flow of the text to highlight specific words or phrases.

Format	Description
bold text	Identifies command names
	Identifies keywords and operands
	Identifies the names of user-manipulated GUI elements
	Identifies text to enter at the GUI
italic text	Identifies emphasis
	Identifies variables
	Identifies document titles
`Courier Font`	Identifies command output
`Courier Font`	Identifies command syntax examples

Command syntax conventions

Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships.

Convention	Description
bold text	Identifies command names, keywords, and command options.
italic text	Identifies a variable.
[ ]	Syntax components displayed within square brackets are optional. Default responses to system prompts are enclosed in square brackets.
{ x \| y \| z }	A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one of the options.
x \| y	A vertical bar separates mutually exclusive elements.
< >	Non-printing characters, for example, passwords, are enclosed in angle brackets.
...	Repeat the previous element, for example, member[member...].
\	Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash.
bold text	Identifies command names, keywords, and command options.

Code Block

Following is an example of Python based code block in the html documentation:

def some_function():

interesting = False

print 'This line is highlighted.'

print 'This one is not...'

print '...but this one is.'

Notes and Warnings

Note, Attention, and Caution statements might be used in this document.

A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.

An Attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot.

A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data.

Requesting Technical Support

Technical product support is available through the Global Support Center (GSC). If you have a support contract, file a ticket with GSC.

•Product warranties—For product warranty information, visit https://forums.ivanti.com/s/all-products

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

•Find CSC offerings: https://forums.ivanti.com/s/contactsupport

•Search for known bugs: https://forums.ivanti.com/s/contactsupport

•Find product documentation: https://forums.ivanti.com/s/contactsupport

•Download the latest versions of software and review release notes: https://forums.ivanti.com/s/contactsupport

•Open a case online in the CSC Case Management tool: https://forums.ivanti.com/s/contactsupport

•To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://forums.ivanti.com/s/contactsupport

For important product notices, technical articles, and to ask advice:

•Search the Ivanti Knowledge Center for technical bulletins and security advisories: https://forums.ivanti.com/s/searchallcontent

•Ask questions and find solutions at the Community online forum: https://forums.ivanti.com/

Opening a Case with Support Center

You can open a case with support center on the Web or by telephone.

•Use the Case Management tool in the support center at https://forums.ivanti.com/s/contactsupport.

For international or direct-dial options in countries without toll-free numbers, see https://forums.ivanti.com/s/contactsupport

Reporting Documentation Issues

To report any errors or inaccuracies in ivanti technical documentation, or to make suggestions for future improvement, contact ivanti Technical Support (https://forums.ivanti.com/s/contactsupport). Include a full description of your issue or suggestion and the document(s) to which it relates.