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Tracing

To create a trace file for troubleshooting Ivanti Automation, do the following:

For 32-bit machines, add the following registry values:

Key

HKEY_LOCAL_MACHINE\Software\RES\AutomationManager

Name

Trace

Data Type

REG_SZ (String Value)

Value

yes = enabled, no = disabled

Key

HKEY_LOCAL_MACHINE\Software\RES\AutomationManager

Name

TraceDetailed

Data Type

REG_SZ (String Value)

Value

yes = enabled, no = disabled

Key

HKEY_LOCAL_MACHINE\Software\RES\AutomationManager

Name

TraceFile

Data Type

REG_SZ (String Value)

Value

<path_to_logfile>\<filename>

For 64-bit machines, add the following registry values:

Key

HKEY_LOCAL_MACHINE\Software\Wow6432Node\RES\AutomationManager

Name

Trace

Data Type

REG_SZ (String Value)

Value

yes = enabled, no = disabled

Key

HKEY_LOCAL_MACHINE\Software\Wow6432Node\RES\AutomationManager

Name

TraceDetailed

Data Type

REG_SZ (String Value)

Value

yes = enabled, no = disabled

Key

HKEY_LOCAL_MACHINE\Software\Wow6432Node\RES\AutomationManager

Name

TraceFile

Data Type

REG_SZ (String Value)

Value

<path\filename>

After adding the registry keys, restart the Ivanti Automation services.

  • Because these settings are set on HKEY_LOCAL_MACHINE\SOFTWARE\RES\AutomationManager level, all Ivanti Automation services (Agent, Dispatcher, Console) installed on the computer will be traced.
  • The file will always be 2 MB. Older entries will be overwritten within the file. If the trace is running for a longer period, the file should be copied on a regular basis.
  • The last line in the file is not necessarily the latest entry.

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