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Solving a Console lockout

An administrator can only access the Console if at least one administrative role has been assigned to him.

If a user is locked out of the Console, Ivanti Automation can add a user's Microsoft Windows account to the Full Access administrative role. To verify legitimacy, the user must provide the correct database credentials for the relevant Datastore. Use of this method, including failed attempts, is logged in the Audit Trail.

Procedure

  1. Log on to the computer with the Microsoft Windows account that needs to get access to the Console.
  2. Start the Console with the parameter /lockedout (for example C:\Program Files (x86)\Ivanti\Automation\Console\WMC.exe /lockedout).
  3. In the window Ivanti Automation Management Console - Locked out, provide the correct database login and database password.

Click OK. If the credentials are correct, the Microsoft Windows credentials are added to the Full Access administrative role. This grants access to the Console.


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