Mode: When setting up Remote Assistance, you can choose between three different modes:
Allow helpers to only view the computer: users belonging to a specified helper group can only view the computer of other users; they cannot make any changes.
Allow helpers to remotely control the computer: users belonging to a specified helper group can make changes to the computer of other users.
Do not allow helpers to remote control or view the computer: disables Remote Assistance.
Helper groups: Users belonging to a specified helper group must have access to the Management Console and they must at least have Read permissions to the nodes Setup > Integration > Remote Assistance and Diagnostics > User Sessions.
Automatically configure Windows Firewall: If your infrastructures use a firewall, its settings need to be adjusted to allow Remote Assistance functionality. Select this option to let Automation do this for you.
Microsoft Remote Assistance must be enabled on the computer of the helper and on the remote computer.
To use Remote Assistance from Windows Server to a Workstation, the Remote Assistance feature must be installed.