Keep Workspace Control up to date

You can keep your version of Workspace Control up to date by installing Workspace Control Upgrade Packs, that contain new functionality, enhancements of existing functionality, and resolved issues.

Solution Assurance

Upgrade Packs require Solution Assurance. Solution Assurance is a service that you can buy from Ivanti, based on a yearly subscription. If you subscribe to Solution Assurance, you are entitled to technical support, product upgrades, and access to the Online Knowledge Base.

When you buy Workspace Control, Solution Assurance is automatically included for one year. After that first year, your Solution Assurance subscription is automatically renewed, unless you cancel it. For more information about Solution Assurance, please contact the Sales department.

If you are entitled to Solution Assurance, you can download Upgrade Packs. Here, you can also download general and technical documents about Workspace Control.

Installation

  • Upgrade Packs must be installed on each machine running Workspace Control. They can be installed by double-clicking the file and completing a setup wizard.
    • Before using Auto Upgrade Packs, you need to install at least one Upgrade Pack manually once. This ensures that the Datastore is correctly updated. After this first Upgrade Pack, you can install Auto Upgrade Packs on all other computers.
  • Auto Upgrade Packs are installed unattended. This does not require your attention and can be scheduled for a specified time.
  • The installation of Upgrade Packs / Auto Upgrade Packs may require a reboot of the system.

The new version of Workspace Control becomes available to users when they start a new session.

Downgrade

  • Initial installations of RES ONE Workspace version 10.1 or higher, or Workspace Control version 10.2 or higher cannot be downgraded to a version of RES ONE Workspace before version 10.1. In such cases, Workspace (Control) must be completely uninstalled before the installation of the earlier version can be done.

30 days after installing Workspace Control for the first time, or 30 days after creating a new Datastore, the Software Improvement Program wizard will automatically be displayed on screen when starting the Console. The Software Improvement Program gives you the opportunity to contribute to the design and development of Workspace Control. When you enroll in the program, Ivanti collects anonymous information about your deployment, which is used to improve product quality, reliability, and performance. At all times, you can control the information that is supplied to Ivanti.

On the start screen of the wizard, you can specify at what level you would like to participate in the Software Improvement Program:

  • Yes, I agree that feature usage information is submitted: every 90 days usage information about your site will be sent to Ivanti
  • No, only submit version information: the version you are currently using will be sent to Ivanti
  • Ask me again in 30 days: you will receive a reminder after 30 days.

Clicking More information will display the information that will be sent to Ivanti.

If no level of participation has been selected, a reminder will automatically be displayed on screen after 30 days. Once Yes, I agree that the feature usage information is submitted or No, only submit version information has been selected, the possibility Ask me again in 30 days will not be available anymore. You can change your level of participation at any time at Help > Software Improvement Program.

Any information that is being sent to Ivanti is for internal use only. Your information will be kept entirely confidential and used only by authorized members of Ivanti staff. Ivanti will never disclose your information to third parties without your consent. The information will not be used to contact you.

When installing an upgrade pack of Workspace Control, Release Notes of current and previous versions are available in the Console under the menu Help.