Licensing Process

In Workspace Control, licenses need to be imported, registered and activated, using the License Wizard.

Step 1: Import licenses

  1. Save the license file that you received by e-mail to an accessible location.

  2. Open the License Wizard and select Add license.

  3. Follow the prompts to import a license into the Datastore.

  4. At the end of the process, you will be prompted to activate your license(s). If you have more licenses to import, first import these.

  5. When you have completed the import process, your licenses and all relevant information will be shown in the Licensing node.

Step 2: Register and activate the licenses

Imported licenses need to be activated within 30 days.

Start the License Wizard. Workspace Control will scan for any license that has not been activated and activate all of them at the same time. The Site ID will be activated automatically when you activate your licenses: it does not need to be registered separately.

  1. In the License Wizard select Register and automatically activate license(s).

  2. Follow the prompts to register and activate your licenses.
    The name of your site links your licenses to your business and must therefore be a unique name.

    In certain situations, automatic activation of licenses is not possible. In these situations, follow the prompts to activate your license(s) manually. The information is stored in a text file that you can send to Ivanti:

    • Web: e-mail the activation request from the Ivanti website.

    • E-mail: e-mail the activation request to Ivanti directly from an e-mail client on the computer running the Console (requires a configured MAPI-compliant e-mail client).

    • Save to file: save the activation request as a text file that you send to [email protected].

    Within 24 hours during workdays, Ivanti will send an activation file to the mail recipient that you specified. Save the activation file to an accessible location, open the License Wizard and select Import activation file for license(s).

When you have activated your licenses, the Licensing node will display an overview of your licenses, including license type, site and license status and the number of licenses that are available and claimed. The active Workspace Control Modules are also displayed on this node.

License files and activation files contain crucial information. Do not edit these files, because it renders them useless.

Consider the following when completing the licensing process:

  • If you import any additional licenses at a later stage, they can be registered and activated using the procedure as described above. Additional licenses must be registered under the same Site name.

  • Licenses that are deleted and then added to the Datastore again also need to be activated again.

  • After completing the licensing process, the default Site ID is automatically replaced by a true Site ID that links your licenses to your business.

  • To copy the Workspace Control Site ID, navigate to Setup > Licensing. From the Licenses tab, right-click on the Workspace Control Site ID entry and then select Copy Site ID to clipboard.

The Ivanti Community provides Solution Assurance benefits and access to product support. It is available to registered customers with valid, activated licenses.