Using Outlook as the name of the e-mail profile prevents an issue where Microsoft Fixmapi stops working when Send to > Mail recipient was used, in the following scenario:

  • A Microsoft Office 2016 version prior to 16.0.8420.100 was used.

  • The Microsoft Outlook option Use Cached Exchange Mode was disabled.

The delay for starting pwrmapi.exe is set to five seconds. This prevents an issue where additional mailboxes and personal folders are not available for users with no existing e-mail profile.

Create the following string value to configure Workspace Control to use Outlook as the e-mail profile name instead of the Account display name. Optionally, configure a delay time, in seconds, before starting pwrmapi.exe.


  • HKEY_LOCAL_MACHINE\SOFTWARE\RES\Workspace Manager (32-bit)

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RES\Workspace Manager (64-bit)






Yes or Yes|<delay time>

For example: Yes|7

  • To configure the Account display name, open the Workspace Control Console, navigate to Composition > Applications > E-mail Settings, and create or edit an E-mail. In the E-mail Settings window click on Configure, and then define the Account display name in the Configure Service window, under the General tab.

    An e-mail service must be first checked before the Configure button becomes available.

  • If a delay time is also configured in the PwrMapiDelay registry setting, the value configured for PwrMapiDelay takes higher precedence and it is used by Workspace Control.