Solve a Console lockout

An administrator can only access the Management Console if at least one administrative role has been assigned to him.

If a user is locked out of the Workspace Control Console, Workspace Control can add the user's Windows account to the Technical manager Administrative Role, thus granting the user full access to the Workspace Control Console. To verify that the user is legitimate, the user must provide the correct database credentials for the Workspace Control Datastore. Use of this method, including failed attempts, is reported in the Audit Trail.

Procedure

• Log on with the Microsoft Windows account that needs access to the Workspace Control Console.
• Start the Workspace Control Console with the command-line parameter /lockedout. For example: C:\program files\Ivanti\Workspace Control\pwrtech.exe /lockedout
• Provide the correct database login and database password for the Workspace Control Datastore.

If the credentials are correct, the Microsoft Windows credentials of the user are added to the Technical manager role, and user will gain access to the Workspace Control Console.