Use action placeholders

At Service Catalog, when you configure a workflow action, you can optionally replace the values in various fields with placeholders. In workflow actions that require user input, and use the smart rule types List of people and People related to subscriber to determine its actor(s), you can use action placeholders to retrieve these actors. This allows you to provide users with additional information about the actors that are involved in a certain action.

Two types of action placeholders are available:

Placeholders for previous actions

This type of placeholder allows you to retrieve the actors in a previous action. These placeholders are only available if you specified a friendly name in the previous actions. They are available in the following actions:

Placeholder

Explanation

Parsed like

All actors

Resolve the names of all actors in the smart rule.

  • For Send Message actions, this is the only action placeholder available.

#Action[<actionname>.All]

Actors who responded

Resolve the names of all actors who completed the action.

#Action[<actionname>.Responded]

Actors who did not respond

Resolve the names of all actors who did not complete the action.

#Action[<actionname>.NotResponded]

Actors who approved

Resolve the names of all actors who granted permission.

#Action[<actionname>.Approved]

Actors who rejected

Resolve the names of all actors who denied permission.

#Action[<actionname>.Rejected]

Actors who canceled

Resolve the names of all actors who canceled the action.

#Action[<actionname>.Cancelled]

Placeholder for current action

This type of placeholder allows you to retrieve the actors in the current action. This placeholder is available in the actions:

Placeholder

Explanation

Parsed like

All actors

Resolve the names of all actors in the smart rule.

#Action[CurrentAction.All]

See also

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