Configure Delegated Administration

In the Management Portal at Setup > Delegated Administration, configure Delegated Administration panels. This allows you to delegate control to users, so they can request and cancel services in the Web Portal for other users. Delegated administration is useful for users with a specific role within your organization. For example, you can configure delegated administration panels in which services are organized by customer-site, with subcategories for applications, user management, printer management, etc.

Configuration

Field

Explanation and Tips

Access policy

Specify who has access to the delegated administration panel. Best practice is to make delegated administration panels available only to a limited number of people, for example only team leaders or managers.

  • Select Everyone has access to grant everyone in your environment access to the delegated administration panel.
  • Select Only allow access for people subscribed to this service to let access to the delegated administration panel depend on subscription to a specific service.

Settings

Specify which items are shown in the delegated administration panel.

  • Select at least one of the two options.
  • Clear Show People tab or Show Services tab to hide them in the delegated administration panel. This does not affect the scopes of these tabs:
    • If you hide the People tab, users can still request or cancel services from the Services tab, but only for people within the scope of the People tab.
    • If you hide Services tab, users can still request or cancel services from the People tab, but only services within the scope of the Services tab.

Set default tab

Specify on which tab the delegated administration panel opens when a user accesses it. This helps users to focus on the tasks they need to do. It may also improve performance in large environments with many users: if you change the default tab to Services, it is not necessary to load all users before delegated administration functionality is available.

  • Select Start on People to have the delegated administration panel open on the People tab when a user accesses it.
  • Select Start on Services to have the delegated administration panel open on the Services tab when a user accesses it.
  • The option Set default tab is only available if you select both Show People tab and Show Services tab. If you select only one of the options, this tab is the default one.

People tab

Specify the organizational context that determines for whom services can be requested.

  • When you add organizational context, subitems are included by default. Organizational context that include subitems appear with \* in the list.
  • The default organizational context item All People shows all people, including their organizational context.
  • Click the arrows to change the order in which organizational context is shown.

Services tab

Specify the categories from which services can be requested.

  • Categories that you already added are not shown in the list.
  • The default category All Services shows all categories, including sub-items.
  • Click the arrows to change the order in which organizational context is shown.

Diagnostics tab

View who has access to the delegated administration panel.

See also

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