Configure the file explorer

In the Management Portal at Data Model > File Explorer, manage files that users uploaded.

At Service Catalog, you can use file service attributes in services to allow users to upload and download files. This allows you to automate processes that depend on file distribution. This is very useful in onboarding scenarios, because it makes it very easy for users to upload required information like a picture, an I9 form or a driver's license, and sent it to HR or the Corporate IT department. Other examples are scenarios in which users can upload relevant files, like expense reports and signed documents.

Configuration

Field

Explanation and Tips

Files tab

View all files that have been uploaded by your users.

  • Uploaded files are stored in the Datastore.
  • File uploads are grouped by file reference, in which each reference shows information on who uploaded it, date and time of the upload and file size.
  • You can download individual files or all files at once, as a ZIP file.
  • You can delete individual files or all files at once.

Queue tab

View all files that are currently being downloaded by administrators. This is useful information if the file explorer contains large files.

See also

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