Example organization service attribute "Pages" tab of "Provide Information" action

When you configure a service workflow and add an organization service attribute that supports sub items to a Provide Information action, you can choose an alternative format in which its organization tree is shown in the Web Portal. This format shows the tree as a cascading list of values that is populated dynamically, based on the end user's selection of a previous value. Cascading selection lists make it easier for end users to select the correct organizational elements. For this purpose, select the option Present as cascading selection lists on the Pages tab of the Provide Information action.


Consider the following scenario:


  1. You configure a service that contains an organization service attribute with a list of values that starts in Locations AND select the option Include subitems.
  2. You add the organization service attribute to a Provide Information action.

In this scenario:

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