Refresh User Workspace

Add the Refresh User Workspace action to force a refresh of the Ivanti Workspace Control session of the subscriber. This is useful in Ivanti Workspace Control environments, for example if a service installs new software and the user workspace needs to be refreshed before it is available.



Explanation and Tips

Action Name

Optionally specify a friendly name for the action. This name must be unique in the workflow.


This field always specifies Subscriber, because this action always refreshes the user workspace of the subscriber to the service.


Specify a message.

  • The markup editor supports styling functionality like headings, colors and numbered lists, but also hyperlinks and drag-and-drop.

Send e-mail notification

Enable e-mail notification for this specific action. This sends an e-mail to the user that a message has been delivered in the Web Portal, if you have enabled E-mail Integration (at Setup > E-mail Integration).

  • This option is selected by default. It is also selected in upgraded environments.
  • Clear the option to disable e-mail notification. This is useful in actions that send notifications to multiple actors as the result of a smart rule: it prevents unnecessary e-mail notifications. For example, if you configured a service with a Refresh User Workspace action that is sent to all actors on a smart rule list, and the workflow should proceed with the first response, you probably don't want to send this notification by e-mail. You can prevent this by disabling e-mail notification for this specific action.

After confirmation

Ask the subscriber to confirm the refresh of the user workspace.

  • If you clear the option, the user workspace refreshes immediately.


Specify when the action expires. If the action hasn't been performed in time, it fails.

  • You can use placeholders to make the expiration time for the action dynamic.
    • When the action is executed, the placeholder needs to resolve into an integer (e.g. "9"). Invalid input (e.g. "Nine") causes the action to ignore the expiration time. The transaction continues immediately.
See also

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