Replace classifications

These examples shows how you can use service attributes in a Set Organizational Context action to replace organizational elements in the classifications of the subscriber.

Configuration

  1. At Service Catalog, configure a service.
  2. On the Attributes tab of the service, create an organization service attribute MyDepartment.
  3. On the Workflow tab, add a Provide Information action to the delivery workflow.
  4. In the Provide Information action, configure a page that requests the service attribute MyDepartment.
  5. Click OK and add a Set Organizational Context action to the workflow.
  6. On the Set Organizational Context page, select Replace.
  7. Select Use Service Attribute and the service attribute MyDepartment.
  8. In the Replace all existing classification for field, select the organizational element Departments.
  9. Leave the other settings as they are and save the service.

Scenario 1

The subscriber is classified in the following organizational elements:

OR

In this scenario, if the subscriber selects the value Departments\Sales when the service is requested, the subscriber is classified in the following organizational elements:

OR


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