Properties tab of the service page

In the Management Portal at Service Catalog, use the Properties tab of the service page to configure the behavior and availability of a service.

Configuration

Field

Explanation and Tips

Description

Specify additional information about the service.

  • The markup editor supports styling functionality like headings, colors and numbered lists, but also hyperlinks and drag-and-drop.

Image

Specify a service image. This helps users find the service faster.

  • You can select an image from the gallery, upload or extract one. Supported file types:
    • Images (BMP, GIF, JPG, PNG)
    • Icon files (ICO)
  • Images are automatically resized to 256x256 pixels.

Category

Group a service in a category. This helps users find the service faster.

Service Rating

Allow users to rate the service. This is valuable information for other users and administrators.

  • Users can rate up to 5 stars.
  • The average rating is updated every 30 minutes. The first user to rate a service has to wait approximately 15 minutes to see the result.
  • Configure the default behavior at Setup > Behavior. You can override the default for each individual service.
  • You can reset the average, for example if you make changes to the service and want users to re-evaluate it.

Delivery Time

Specify the delivery time settings. This shows users and administrators how long the service delivery usually takes.

  • Select Default to apply the setting that you configured at Setup > Behavior.
  • Select Hide to hide this functionality.
  • Select Show 3-month average to show the average for the past 3 months.
  • Select Show 6-month average to show the average for the past 6 months.
  • Select Show 12-month average to show the average for the past 12 months.
  • Select Show all-time average to show the average delivery time of all recorded deliveries since the last reset.
    • You can reset the average delivery time, for example if you make changes to the service and want users to re-evaluate it. You can undo a reset within 5 seconds.
    • The average delivery time includes seconds in the Management Portal, not in the Web Portal and the Mobile Clients.

Cost

Specify how much a service costs. Users can take this information into account when they request the service.

  • This field is only shown in the Web Portal, not in the Mobile Client.

Open

Specify a URL. Users can open it when they click the service in the Web Portal.

  • The contents of the Open field are not validated.

Example

  • The URL of a web application like Sales Force or Outlook 365.

Maximum number of service deliveries

Specify the maximum number of service deliveries to a subscriber (1-999).

Delegation

Allow users to delegate their tasks to someone else. In the Web Portal and the Mobile Client, users can then choose whether to use this functionality. Delegation is useful if users are unable to take action, for example because they are absent from work or otherwise occupied. If they delegate tasks to another user, service transactions can still be completed. When users delegate their tasks, the user and the delegated user both receive messages. The service workflow continues based on first response.

  • Select Default to apply the setting that you configured at Setup > Behavior.
  • Select Disabled to disable delegation for this service. This overrules the default setting.
  • Select Enabled to enable delegation for this service. This overrules the default setting.

Use as template

Convert the service to a template for use in service publications.

  • You can use service publications to integrate with Ivanti Workspace Control and Ivanti Automation.
  • Templates are not available as a service: the options Show in My Store, Show in Delegated Administration Panel and Enable transactions are no longer available. Templates can neither be referenced by other services.

Show in Identity Director

Make the service available in the Web Portal.

Show in Delegated Administration Panel

Make the service available in delegated administration panels.

Enable transactions

Allow transactions with the service.

  • Clear the option to disable the service: it becomes unavailable in the Web Portal and service publications, and service transactions are not possible.

Show in publications

Make the service available for service publications.

  • Clear the option to remove the service from any service publication.

Skip selection of people and request service for this user

Allow users to request services only for themselves (including requests from delegated administration panels). This is particularly useful for services aimed at administrators, like creating Active Directory user accounts, distribution groups, etc.

See also

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